Luis Calderon
Highland Mills,NY
Summary
Results-oriented sales professional, prepared to drive growth and sales. Proven ability to generate leads, upsell product, manage customer accounts and deliver consistent service excellence. Known for strong collaboration, adaptability, and focus on achieving team goals.
Overview
12
12
years of professional experience
Work History
Route Sales Representative
Cintas Corporation INC
08.2022 - Current
- Responsible for maintaining and developing customer accounts
- Grow customer accounts by upselling and cross-selling additional products and services
- Negotiate customer agreement renewals
Administrative Assistant
The Rockefeller University
05.2020 - 08.2022
- Create animal requisitions and place purchase orders with vendors
- Review invoice for accuracy and update system accordingly
- Maintain procedure room calendar and provide access
- Scan animal cage RFID tags to maintain room inventory
- Answer, screen, and forward incoming client phone calls
- Maintain contact with outside vendors to ensure all client needs are met
Receiving Clerk
The Rockefeller University
10.2016 - 05.2020
- Scan and label incoming packages within the inventory tracking system
- Verify all items received match with the corresponding purchase orders and store in the proper storage temperature
- Email all laboratories detailing packages received
- Package all outbound shipments and print labeling
- Answer multi-line phone system responding to all lab members inquiries
Customer Service Representative
Carusso Staffing
12.2012 - 04.2015
- Assist the sales team in the review and processing of new clients applications and onboarding documents/proposals
- Maintained professional and productive relationships with clients
- Handled clients inquiries via telephone, email, and letter in a timely and professional manner
- Update payroll system with new codes and SUTA rates for all clients
- Ensured accuracy of monthly and quarterly reports
- Monitored client accounts and identified possible issues
Education
GED - Computer Science
Vocational Foundation Inc
05.2008
Skills
- Customer service
- Time management
- Bilingual - Spanish
- Administrative Assistant
- Sales Experience
- Driving Experience
- Upselling
- Client Relations
- Inventory Management
- Customer Retention
- Remote Assistant
- Leads prospecting
- Issue resolution
- Route growth
- Sales goals
Accomplishments
- Certified Route Trainer
- Over 25+ customers renewed
- Catalog Sales YTD: $16,568
Timeline
Route Sales Representative
Cintas Corporation INC
08.2022 - Current
Administrative Assistant
The Rockefeller University
05.2020 - 08.2022
Receiving Clerk
The Rockefeller University
10.2016 - 05.2020
Customer Service Representative
Carusso Staffing
12.2012 - 04.2015
GED - Computer Science
Vocational Foundation Inc
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