Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Camposano

The Bronx,NY

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

19
19
years of professional experience

Work History

Sales Agent

Thor Marketing
03.2022 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Assisted call-in customers with questions and orders.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Route Manager

My Online Cleaner
01.2014 - 09.2020
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Expedited deliveries to meet customer deadlines and requirements.

Healthcare Customer Service Representative

MDLIVE
03.2013 - 10.2013
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers needs and passed their information along to medical proffesionals for treatment.
  • Supported accounts receivable operations within assigned functions.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.

Flood Technician

East Coast Cleaning & Restoration
12.2007 - 12.2012
  • Inspected damaged properties and contents to prepare job action plan.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as flood pumpers and dehumidifiers..
  • Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
  • Completed tear-down of existing structures and prepared for new construction.

Sales Associate

Baron Auto Mall
06.2006 - 12.2007
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Completed registration paperwork and sales documentation.
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Education

High School Diploma -

Adlai Stevenson High School
The Bronx, NY
06.2005

Skills

  • Strategy Development
  • Paperwork Processing
  • Product Demonstrations
  • Proposal Development
  • Account Acquisition and Retention
  • Lead Generation
  • Networking
  • Program Promotion
  • Technical Support
  • Customer Assistance
  • Schedule Coordination
  • Account Management

Languages

Spanish
Native or Bilingual

Timeline

Sales Agent

Thor Marketing
03.2022 - Current

Route Manager

My Online Cleaner
01.2014 - 09.2020

Healthcare Customer Service Representative

MDLIVE
03.2013 - 10.2013

Flood Technician

East Coast Cleaning & Restoration
12.2007 - 12.2012

Sales Associate

Baron Auto Mall
06.2006 - 12.2007

High School Diploma -

Adlai Stevenson High School

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Luis Camposano