Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Certification
Timeline
Generic

Luis Canga

Miami

Summary

Dedicated and service-oriented professional with over 5 years of experience in financial services and nearly a year in law enforcement. Proven expertise in delivering exceptional member service, handling complex financial transactions, and maintaining high standards of accuracy and integrity. Adept at building strong relationships with clients, resolving issues efficiently, and working in high-pressure environments. Demonstrates strong interpersonal communication, critical thinking, and problem-solving skills developed through both banking and public safety roles. Committed to upholding trust, confidentiality, and community-focused values in every interaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Police Officer

Miami Police Department
01.2024 - 04.2025
  • Enforced local, state, and federal laws to protect life and property within the community.
  • Responded to emergency calls, conducted investigations, and completed detailed incident reports.
  • Performed routine patrol duties in assigned areas to deter and detect criminal activity.
  • Conducted traffic stops, issued citations, and managed accident scenes.
  • Investigated crimes, interviewed witnesses and suspects, and gathered physical and testimonial evidence.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.

Bank Teller

Space Coast Credit Union
12.2019 - 08.2024
  • Process transactions include deposits, withdrawals, loan payments, and selling monetary instruments.
  • Assisting Members with various services, which may include entering and exiting safe deposit boxes, processing check orders, and 24 applications.
  • Opening and closing consumer loans as scheduled, processing changes, explaining various loan products and payment options such as dealer and private sale auto loans, credit cards, mortgage loans, and various insurance products.
  • Open and close accounts
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
  • Delivered functionality assistance via phone and online service platforms.
  • Analyzes various loan applications, credit reports.

Education

No Degree - Business Administration

Miami Dade College
Miami, FL
01-2018

High School Diploma -

Wyoming Valley West H.S.
Plymouth, PA
06-2014

Skills

  • Project Management
  • Teamwork
  • Decision-making
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • Planning and coordination

Accomplishments

  • 2020 Quarter 3 Top Producer.
  • July 2020 Branch Most Valuable Player.
  • April 2023 Branch Of The Month Finalist.
  • June 2023 Branch Most Valuable Player.



LANGUAGES

English
Spanish

Certification

  • Notary Public From October 2020-October 2024

Timeline

Police Officer

Miami Police Department
01.2024 - 04.2025

Bank Teller

Space Coast Credit Union
12.2019 - 08.2024

No Degree - Business Administration

Miami Dade College

High School Diploma -

Wyoming Valley West H.S.

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Luis Canga