Luis Carlos
Arlington,TX
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.
Overview
5
5
years of professional experience
Work History
Delivery Associate
Costco Wholesale Corp
Grapevine, TX
01.2024 - Current
- Gathered feedback from customers regarding their experience with products or services offered by the company.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Delivered merchandise on tight schedules to meet customer targets.
Account Manager
Alpha K-Net Inc
Los Angeles, CA
03.2023 - 01.2024
- Provided detailed information about the products being sold and answered customer questions.
- Organized marketing materials such as brochures, flyers and pamphlets for distribution.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Taught and trained new sales personnel on customer service and sales techniques.
Technician
Sureguard Termite & Pest Services
Mansfield, TX
03.2022 - 03.2023
- Met with customers at residences and places of business to check on pest and rodent situations.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Detailed every job in a well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Maintained knowledge and adhered to state rules and regulations.
- Recognized for consistent quality service and efficiency.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
Sales Associate
Conn's Home Plus
Arlington, TX
02.2021 - 11.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
Food and Beverage Server
Shisha Cafe Lounge
Pantego, TX
10.2019 - 02.2021
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Arlington High School
Arlington, TXSkills
- Quality improvements
- Organization
- Relationship development
- Problem-Solving
- Attention to Detail
- Verbal and Written Communication
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Quality Control
Accomplishments
- Recognized as the quickest and most proficient in all areas of the operations process.
- Worked & Serviced the Largest Distribution Centers within Dallas Fort Worth area.
- Worked amongst Government Properties within several cities in Metropolitan Area.
- Proudly rated by management as a leading performer.
Timeline
Delivery Associate
Costco Wholesale Corp
01.2024 - Current
Account Manager
Alpha K-Net Inc
03.2023 - 01.2024
Technician
Sureguard Termite & Pest Services
03.2022 - 03.2023
Sales Associate
Conn's Home Plus
02.2021 - 11.2021
Food and Beverage Server
Shisha Cafe Lounge
10.2019 - 02.2021
High School Diploma -
Arlington High School