Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Castellanos

Huntington Park,CA

Overview

3
3
years of professional experience

Work History

Field Training Officer

Marksman Security
Culver City, CA
10.2023 - Current
  • Monitored officer performance during shift changes and provided constructive criticism when needed.
  • Conducted training courses through lectures and other training techniques.
  • Collaborated with management to periodically review and update training program objectives.
  • Maintained records of completed training and required recertification's.
  • Assessed skill gaps for employees and developed training courses to meet identified needs
  • Served as a positive role model for new officers , demonstrating professionalism , integrity and commitment.

Security Rover

Marksman Security
Culver City, CA
01.2023 - Current
  • Identified potential risks or hazards in the facility and reported them promptly to management.
  • Provided assistance to customers, visitors, and staff in a professional manner.
  • Successfully conducted security patrols of assigned areas and monitored surveillance equipment to detect any suspicious activity.
  • Responded quickly and effectively to emergency situations and alarms.
  • Monitored the access control system to ensure only authorized personnel enter the premises.

Shift Supervisor

Curative Medical
Remote, CA
02.2022 - 12.2022
  • Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
  • Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift.

Customer Service Representative

Curative Medical
Remote
03.2021 - 02.2022
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Bi-Lingual shift supervisor
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Assisted with training and mentoring new team members.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates

Education

High School Diploma -

Linda Esperanza Marquez High School B Libra Academy
Huntington Park, CA
06-2019

Some College (No Degree) -

Cerritos College
Norwalk, CA

Skills

  • Google Docs , Sheets , Excel
  • Teamwork and Collaboration
  • Excellent Communication
  • Public Speaking

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Field Training Officer

Marksman Security
10.2023 - Current

Security Rover

Marksman Security
01.2023 - Current

Shift Supervisor

Curative Medical
02.2022 - 12.2022

Customer Service Representative

Curative Medical
03.2021 - 02.2022

High School Diploma -

Linda Esperanza Marquez High School B Libra Academy

Some College (No Degree) -

Cerritos College
Luis Castellanos