Luis Castellanos
Huntington Park,CA
Overview
3
3
years of professional experience
Work History
Field Training Officer
Marksman Security
Culver City, CA
10.2023 - Current
- Monitored officer performance during shift changes and provided constructive criticism when needed.
- Conducted training courses through lectures and other training techniques.
- Collaborated with management to periodically review and update training program objectives.
- Maintained records of completed training and required recertification's.
- Assessed skill gaps for employees and developed training courses to meet identified needs
- Served as a positive role model for new officers , demonstrating professionalism , integrity and commitment.
Security Rover
Marksman Security
Culver City, CA
01.2023 - Current
- Identified potential risks or hazards in the facility and reported them promptly to management.
- Provided assistance to customers, visitors, and staff in a professional manner.
- Successfully conducted security patrols of assigned areas and monitored surveillance equipment to detect any suspicious activity.
- Responded quickly and effectively to emergency situations and alarms.
- Monitored the access control system to ensure only authorized personnel enter the premises.
Shift Supervisor
Curative Medical
Remote, CA
02.2022 - 12.2022
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
Customer Service Representative
Curative Medical
Remote
03.2021 - 02.2022
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Bi-Lingual shift supervisor
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted with training and mentoring new team members.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Education
High School Diploma -
Linda Esperanza Marquez High School B Libra Academy
Huntington Park, CA06-2019
Some College (No Degree) -
Cerritos College
Norwalk, CASkills
- Google Docs , Sheets , Excel
- Teamwork and Collaboration
- Excellent Communication
- Public Speaking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Field Training Officer
Marksman Security
10.2023 - Current
Security Rover
Marksman Security
01.2023 - Current
Shift Supervisor
Curative Medical
02.2022 - 12.2022
Customer Service Representative
Curative Medical
03.2021 - 02.2022
High School Diploma -
Linda Esperanza Marquez High School B Libra Academy
Some College (No Degree) -
Cerritos College