LUIS CASTELLANOS
Los Angeles,CA
Summary
19 years of Airline Entertainment experience seeking a role to apply strong leadership, communication and problem-solving skills and successfully lead delivery projects in our organization. Dedicated and goal-oriented professional with positive client relationships, hard working and eager to contribute to commitment in a challenging and collaborative environment.
Overview
21
21
years of professional experience
Work History
Digital Media Ingest Technician
Crunchyroll
07.2024 - 08.2025
- Responsible for the end-to-end processing of video, audio, and subtitle assets—including ingestion, quality control, and encoding—via cloud-based Polaris platform, ensuring timely and accurate delivery to major streaming services such as Amazon Prime Video, Hulu, and Crunchyroll
- Proactively identified and resolved asset-related issues in JIRA, coordinating with cross-functional teams to ensure timely and accurate content delivery including ordering assets to meet it's end point.
- Managed end-to-end media workflows, ensuring compliance with technical specifications and delivery standards across multiple platforms.
- Trained new techs on standard operating procedures, ensuring consistency across the team.
- Ensured high-quality streaming experiences by rigorously validating media assets against platform-specific requirements and resolving QC flags
- Supported onboarding of new content pipelines and contributed to platform testing and feedback for Polaris enhancements and audio conform testing on new regions around the world
- Contributed to creative brainstorming sessions resulting in innovative ideas for media ingest, audio and video conform using Adobe Premiere Pro, QC and inventory cleanup.
Lead Digital Media Technician of Operations
Anuvu (Merged with Global Eagle)
01.2021 - Current
- Manage and support 10+ digital media technicians and editors in ensuring quality control and streamlined operations for cloud-based platforms; 15-20,000 monthly files delivered to OEMs (airline companies).
- Co-lead the launch and optimization of the digital media cloud-based system (since 2005) through 3 company acquisitions/merger.
- Train and onboard new employees – training includes internal systems and protocols, new tooling features and platform integrations, cloud-based media, and best practices in conducting quality control.
- Collaborate across functional teams (e.g., production management, editors, audio engineers) and troubleshoot all cloud-based systems and product issues that arise (delivery rejections - Jira board).
- Order features, TV shorts, trailers and subtitles for Disney content through a private access website using software: WMLS, DMD, Disney Inflight and Wonderland.
- Quality control on 3-point check (video and audio) on all features, TV shorts, trailers and languages with airline specifications including theatrical, airline edit and Middle East edit versions before archiving and ingesting digital media to our cloud-based storage.
- Transport or Multiplex digital video, audio and sidecar subtitles (SRT, VTT, SON, SST and DVB) to different OEMs depending on spec, language codes, airlines codes
VOD Encoder
Global Eagle Entertainment (Merged with Inflight Productions)
02.2010 - 12.2020
- Led the troubleshooting and solutions for multiple media formats and files – includes aspect ratio, frame rates of video and audio encoding programs.
- Organized and streamlined workflow w/in production in collaboration with editors and account managers.
- Identified digital video, audio and subtitle files – moved files to Vantage, depending on Aspect Ratio 4K, 1080, 720 or SD (16x9 & 4x3).
- Encoded + media prepped mezzanines using Digital Rapids application according to various client-mandated specifications including MPEG 1, MPEG 2, MPEG 4, HD and 4K.
- Encoded/Transcoded at 4x3 and 16x9 full frame, pillar-box and window box dependent on various client-mandated specifications in conjunction with HD/ SD video + subtitles (SRT, DVB, XML, SON, VTT, SST).
- Converted audio according to various client-mandated specifications (MPA, MP2, MP3, AAC, WAV and WMA) using Digital Rapids, Adobe Audition, Sony Sound-forge, Handbrake, MKV Merge, Windows Stream Editor.
- Encoded using software: Digital Rapids, Transcode Manager, Selenio Flex, MP4Box Gui, Handbrake, Adobe.
Quality Control (Specialist)
Inflight Productions
02.2005 - 01.2010
- Managed quality control (QC) across all features and TV shorts including checking for aspect ratio, drop outs, audio sync, audio distortion, audio levels, multiple subtitles, separate language audio tracks and different frame rates using VLC or other media players.
- Captured features and shorts using tape including HD cam, DV-cam, Digibeta, Betacam.
- Restructured and organized the departments vault and changed the departments' productivity with new methods in organization and structure.
- Trained multiple employees and improved the quality and functionality in our daily workflow.
Education
High School Diploma -
Hawthorne High School
Skills
- Team Leadership: Managed and mentored a team of 12 peers in daily operations, ensuring alignment with project goals, delivery timelines, and quality standards
- Cloud-Based Workflow Management: Oversaw media processing and delivery using cloud-based platforms, optimizing asset handling and system efficiency
- Digital Media Quality Control: Conducted detailed QC of video, audio, and subtitle assets to ensure compliance with platform specifications and broadcast standards
- Cross-Functional Collaboration: Partnered with engineering, client services, and operations teams to resolve issues, streamline workflows, and enhance delivery outcomes
- Problem Solving & Troubleshooting: Diagnosed and resolved complex technical issues across media pipelines, leveraging tools like JIRA and Polaris to ensure successful end-point delivery
Languages
Spanish
Native or Bilingual
Timeline
Digital Media Ingest Technician
Crunchyroll
07.2024 - 08.2025
Lead Digital Media Technician of Operations
Anuvu (Merged with Global Eagle)
01.2021 - Current
VOD Encoder
Global Eagle Entertainment (Merged with Inflight Productions)
02.2010 - 12.2020
Quality Control (Specialist)
Inflight Productions
02.2005 - 01.2010
High School Diploma -
Hawthorne High School
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