Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Castillo

Dallas,TX

Summary

Organized Medical Office Receptionist works collaboratively with others and multi-tasks effectively to achieve large volume of work. Sound knowledge of EHR software and appointment scheduling programs. Outstanding customer service skills.

Overview

18
18
years of professional experience

Work History

Medical Office Receptionist

Dallas Heart And Vascular Clinic
Duncanville, TX
06.2019 - Current
  • Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
  • Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
  • Scheduled patient appointments, collected co-pays and verified insurance coverage.
  • Entered patient information into electronic medical record system.
  • Verified patient demographic and insurance information at each visit.
  • Assisted with check-in, check-out procedures for all incoming, outgoing patients.
  • Maintained filing systems for patient records and other documents as required by HIPAA regulations.
  • Scheduled appointments by telephone or in person.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted office patients daily by telephone, email or in person.
  • Successfully greeted visitors and responded to telephone and in-person requests for information.

Medical Office Receptionist

Tenet Health Care EOB/Dr.Fadi
Brownsville, TX
02.2016 - 07.2019
  • Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
  • Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
  • Scheduled patient appointments, collected co-pays and verified insurance coverage.
  • Entered patient information into electronic medical record system.
  • Verified patient demographic and insurance information at each visit.
  • Maintained filing systems for patient records and other documents as required by HIPAA regulations.
  • Performed data entry of patient demographics, physician orders, lab results. into EMR system.
  • Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
  • Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
  • Processed referrals from primary care providers to specialists within the health care network.
  • Coordinated laboratory services with local labs and hospitals for specimen collection and testing.
  • Kept up with new developments in medical coding changes and requirements.
  • Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
  • Managed daily operations of front desk including cash handling activities when necessary.

Medical Office Receptionist

Villa Maria Podiatry
Brownsville, TX
11.2005 - 02.2016
  • Greeted patients and visitors in person or on the telephone, answering or referring inquiries.
  • Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
  • Scheduled patient appointments, collected co-pays and verified insurance coverage.
  • Entered patient information into electronic medical record system.
  • Verified patient demographic and insurance information at each visit.
  • Assisted with check-in, check-out procedures for all incoming, outgoing patients.
  • Prepared charts for upcoming appointments; updated existing charts with current information as needed.
  • Maintained filing systems for patient records and other documents as required by HIPAA regulations.
  • Performed data entry of patient demographics, physician orders, lab results. into EMR system.
  • Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
  • Handled confidential paperwork related to patient visits according to HIPAA regulations.
  • Followed up on outstanding payments due from patients or third party payers.
  • Maintained professional relationships with colleagues, physicians and vendors.
  • Adhered to company policies while providing excellent customer service to all patients.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.

Education

High School Diploma -

James Pace High School
Brownsville, TX
06-1992

Some College (No Degree) -

The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX

Skills

  • Insurance billing procedures
  • Appointment Scheduling
  • Call handling
  • Clinical Experience
  • Customer service background
  • Healthcare billing
  • Follow-up skills
  • Appointment management
  • Data Entry
  • Front Desk Operations
  • Electronic Charting
  • Medical Records Management
  • Knowledge of HIPAA regulations
  • Knowledge of medical terminology
  • Appointment Setting
  • Co-payment collection

Languages

English
Professional
Spanish
Professional

Timeline

Medical Office Receptionist

Dallas Heart And Vascular Clinic
06.2019 - Current

Medical Office Receptionist

Tenet Health Care EOB/Dr.Fadi
02.2016 - 07.2019

Medical Office Receptionist

Villa Maria Podiatry
11.2005 - 02.2016

High School Diploma -

James Pace High School

Some College (No Degree) -

The University of Texas At Brownsville And Texas Southmost College

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Olivia Castillo