Caring Mentor with expertise in promoting academic, career and social development programs. Passionate about working with neurodivergent individuals to support development of abilities & skills. Possesses excellent communication, problem-solving and organizational skills. Friendly and personable professional willing to take on any challenge. Empathetic & accommodating in design & implementation of hands-on lessons, catering to diverse learning abilities. Adept at responding to emergency situations calmly & respectfully. Trusted advisor who goes the extra mile to help individuals succeed.
Hi, I’m
Luis Castro
Cincinnati,OH
Summary
Overview
15
years of professional experience
Work History
Chick-fil-A Fairfield
Front of House Coach
08.2022 - 08.2023
Job overview
- Deliver operational excellence for remarkable results across all areas of restaurant.
- Increase overall restaurant results, working cross-functionally with others to set high-level collaborative goals.
- Build and managing team of 50+, coaching and holding people accountable to high standards.
- Address guest concerns and resolved all issues to guests' satisfaction.
Chick-fil-A Western Hills
Director of Training and Talent
11.2021 - 07.2022
Job overview
- Deliver operational excellence, working in strategic areas to identify training needs.
- Plan & execute development of 80+ team.
- Create training plans based on identified restaurant needs, new product, & system roll-outs.
- Develop aspiring leaders, provide clear growth path for team members to excel.
Every Nation Cincinnati Church
Engage & Hospitality Director
11.2019 - 11.2021
Job overview
- Provided spiritual & administrative leadership to church & managed daily operations.
- Helped to create welcoming environment for visitors.
- Coordinated & spearheaded programs to increase church members' service throughout community.
- Interacted with local community, building relationships with civic organizations.
Every Nation Ministries
College Campus Missionary
11.2012 - 11.2019
Job overview
- Connected with college students using strong public speaking & one-on-one discussions.
- Implemented strategies for successful mission outreach to college campuses.
- Created & maintained relational bridge for college students to connect with local church.
Threshold Academy
Behavior Analyst Assistant
09.2008 - 05.2012
Job overview
- Provided 1:1 Applied Behavior Analysis (ABA) therapy for neurodivergent clients.
- Assessed patient behavior, moods, & other responses to determine correct diagnosis & devise treatment plans.
- Implemented behavior intervention plans, increasing positive behaviors & reduce challenging behaviors.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Performed behavioral therapy assessments & treatments in patients' homes without direct supervision.
- Developed & delivered social skills curriculums & programs in support of client skills development.
Education
University of Central FloridaOrlando, FL
Bachelor of Science from Psychology
12.2008
University Overview
Skills
- Autism & Spectrum Disorders
- ABA, IEP, BIP
- Instructional Techniques
- Intervention Strategies
- Positive Reinforcement Strategies
- Coping Methods
- Data Collections/Analysis
- Student Rapport-Building
- Social Perceptiveness
- Organizational Efficiency
- Planning & Coordination
- Leadership & Culture Development
- Verbal and Written Communication
- Coaching and Mentoring
- High Level of Integrity
- Interpersonal Skills
- Leading Individuals and Teams
Languages
Spanish
Professional Working
Timeline
Front of House Coach
Chick-fil-A Fairfield
08.2022 - 08.2023
Director of Training and Talent
Chick-fil-A Western Hills
11.2021 - 07.2022
Engage & Hospitality Director
Every Nation Cincinnati Church
11.2019 - 11.2021
College Campus Missionary
Every Nation Ministries
11.2012 - 11.2019
Behavior Analyst Assistant
Threshold Academy
09.2008 - 05.2012
University of Central Florida
Bachelor of Science from Psychology