Luis Castro
Hazleton,US
Summary
Results-driven professional with over 7 years of experience in tax preparation, team leadership, and training. Proven ability to maximize tax benefits, improve operational efficiency, and supervise staff to achieve high performance. Experienced in training drivers with a strong focus on safety, compliance, and customer service. Bilingual in Spanish and English, with excellent communication and problem-solving skills. Committed to continuous improvement and building strong client and team relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driver / Trainer
Krise Transportation
541 PA-93 Sugarloaf, PA 18249 United States
09.2023 - Current
- Managed transportation routes with a focus on safety and compliance with regulatory standards.
- Developed and delivered comprehensive training programs to ensure driver compliance with safety protocols and company standards.
- Evaluated driver performance metrics to provide constructive coaching aimed at improving efficiency.
- Supported onboarding initiatives to enhance new hire acclimation and retention.
- Implemented rigorous safety measures to enhance customer service experience and satisfaction.
Tax Preparer
DME
Hazleton, PA
01.2019 - Current
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Coaching Staff Member
American Eagle Distributing
Hazleton, PA
10.2021 - 07.2022
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
Supervisor
Amazon
03.2020 - 09.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
Education
GED -
DeWitt Clinton High School
The Bronx, NY05.2017
Skills
- Corrective Actions
- Tax Audit Procedures
- Tax Issue Research
- Client Account Management
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Professional Working
Certification
Student Transportation Professional
Non-CDL Trainers Certification Course
Timeline
Driver / Trainer
Krise Transportation
09.2023 - Current
Coaching Staff Member
American Eagle Distributing
10.2021 - 07.2022
Supervisor
Amazon
03.2020 - 09.2020
Tax Preparer
DME
01.2019 - Current
GED -
DeWitt Clinton High School