Luis Cely
Chicago,United States
Summary
I have nearly 4 years of experience in the manufacturing industry. Throughout my career, I have held key roles in operations and project management, excelling in implementing improvements that increase efficiency and reduce costs. I played a crucial role in reorganizing the second shift at Cadrex, increasing productivity, and fostering a collaborative work environment. I am passionate about continuous learning and constantly seek new opportunities to develop my skills and contribute to my team's and company's success. My areas of expertise include project management, process optimization, and leading multidisciplinary teams.
I aim to continue growing in leadership roles, both in the manufacturing industry and in new industries, with the goal of assuming strategic positions where I can positively influence operational efficiency and human talent development.
Overview
6
6
years of professional experience
Work History
Server /Restaurant Busser
Longhorn Steakhouse
Berwyn, IL
01.2025 - 05.2025
- Maintained cleanliness and organization of dining areas by promptly clearing and resetting tables.
- Supported servers by refilling beverages, delivering bread and condiments, and attending to guest needs.
- Ensured timely turnover of tables during peak hours to maximize seating capacity.
- Stocked service stations with necessary supplies such as napkins, utensils, and glassware.
- Collaborated with kitchen and front-of-house staff to provide a smooth and efficient dining experience.
Plant Manager
Cadrex Manufacturing Solutions
Bloomingdale, United States
09.2023 - 01.2025
- Improved production output and team efficiency by organizing and leading weekly meetings
- Empowered employees with skills, knowledge and regular performance feedback
- Improved plant operations continuously with effective management, training, and supervision skills
- Fostered culture of teamwork, open communication, and accountability among staff members
- Established performance metrics to track progress towards achieving operational goals
- Conducted regular meetings with team members to discuss updates and address concerns
Production Control Coordinator
CADREX
Bloomingdale, United States
11.2022 - 09.2023
- Monitored production schedules and adjusted plans as needed to meet customer demands
- Established effective communication channels across multiple teams for improved workflow coordination
- Identified areas for improvement within the production process and developed strategies for implementation
- Established and monitored quality control systems for production processes, ensuring products met company standards
- Collaborated closely with cross-functional teams such as engineering, sales, marketing, finance
Machine Operator
ELITE MANUFACTURING TECHNOLOGIES
Bloomingdale, United States
02.2022 - 11.2022
- Tested machine learning models using various evaluation metrics
- Maintained equipment in operating condition by performing preventive maintenance and repair
- Inspected products at various checkpoints, driving quality
- Adjusted machining operations using hand tools or numerical controls
- Analyzed data collected during production runs for process improvement opportunities
- Trained new employees in the proper use and maintenance of machinery
- Operated industrial carts and forklifts for lifting, moving, and transporting materials
- Calibrated machines and performed routine tests for maintaining equipment
Customer Service Representative
TELEPERFORMANCE
Bogota, Colombia
12.2020 - 05.2021
- Provided customer services for the company Walmart and its service Walmart pick up & delivery
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
Customer Service Representative
SITEL
Bogota, Colombia
06.2019 - 10.2020
- Worked as Customer Service representative for different financial institutions as Money network, Chase, BoFa and Metabank; at the same time offered translation services for technical support for clover devices
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Met daily customer service quotas with a focus on quality
- Developed positive relationships with customers through friendly interactions
- Managed social media accounts to respond quickly to online inquiries from customers
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
Education
Modern Languages - Linguistics
Universidad EAN
Bogota, Colombia06-2021
English Education -
ILSC
Vancouver, Canada07.2015
High School Diploma -
Liceo Gustavo Matamoros Leon
Bogota, Colombia11.2014
Skills
- Production Management
- Process Optimization
- Team Leadership
- Continuous Improvement
- Production Planning and Control
- Inbound and Outbound Calling
- Report Writing
- Cell Production
- Credit Card Payment Processing
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Active Listening
- CRM Software
- Team building and development
- Written document translation
- Client Support
- Simultaneous interpretation
- Call Management
- Product Knowledge
Languages
- Spanish, Native
- English, Fluent
- French, Conversational
Timeline
Server /Restaurant Busser
Longhorn Steakhouse
01.2025 - 05.2025
Plant Manager
Cadrex Manufacturing Solutions
09.2023 - 01.2025
Production Control Coordinator
CADREX
11.2022 - 09.2023
Machine Operator
ELITE MANUFACTURING TECHNOLOGIES
02.2022 - 11.2022
Customer Service Representative
TELEPERFORMANCE
12.2020 - 05.2021
Customer Service Representative
SITEL
06.2019 - 10.2020
Modern Languages - Linguistics
Universidad EAN
English Education -
ILSC
High School Diploma -
Liceo Gustavo Matamoros Leon
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