Luis Cendejas
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different diverse industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
01.2023 - 08.2023
- Efficiently sort and organize incoming packages based on destination, size, or type.
- Safely load and unload packages onto delivery vehicles, ensuring proper placement to prevent damage during transit.
- Conduct inspections to verify package integrity and adherence to shipping regulations.
- Maintain accurate records of incoming and outgoing shipments, utilizing tracking systems and software as required.
- Adhere to safety protocols and guidelines to prevent accidents and ensure a secure working environment.
- Work effectively as part of a team to expedite package handling processes during peak periods.
- Ability to lift, carry, and move packages of varying weights in a fast-paced environment.
- Ensure accuracy in sorting and labeling packages to avoid errors in delivery.
- Capable of meeting deadlines and managing workload efficiently.
- Ability to adapt to changing work demands and schedules.
Supervisor (Facility Operations)
Lifetime Fitness
08.2022 - 01.2023
- Oversee maintenance and cleanliness of facility, including equipment, locker rooms, and common areas, to meet high standards.
- Provide training and guidance to staff on policies, procedures, and customer interaction to uphold service excellence.
- Plan and coordinate events, classes, and tournaments held within athletic center, ensuring smooth execution.
- Enforce safety regulations, emergency procedures, and compliance with health and safety standards.
- Prepare reports on facility usage, maintenance needs, and customer feedback to assess performance and identify areas for improvement.
- Strong leadership qualities to motivate and guide staff, fostering positive work environment.
- Ability to multitask, prioritize tasks, and manage resources efficiently.
- Commitment to providing exceptional service and enhancing customer experience.
- Excellent communication skills to interact effectively with staff, patrons, and management.
- Aptitude in resolving issues promptly and making decisions to maintain smooth operations.
Shift Lead/Trainer (Back of House)
Chick-Fil-A
06.2021 - 08.2021
- Lead and supervise kitchen staff, including cooks, prep workers, and dishwashers, to maintain high standards of food preparation and cleanliness.
- Oversee food preparation, cooking, and assembly processes, ensuring adherence to Chick-Fil-A's recipes, quality standards, and food safety regulations.
- Monitor and manage inventory levels, ordering supplies as needed and minimizing waste to maintain optimal stock levels.
- Train new team members on food handling, safety procedures, and proper kitchen protocols to ensure consistency and quality.
- Coordinate and manage kitchen operations during shifts, ensuring smooth workflow and timely order fulfillment.
- Conduct quality checks on food items to maintain consistency and meet Chick-Fil-A's high-quality standards.
- Enforce cleanliness and sanitation practices in compliance with health codes and company policies.
Program Assistant
ASM (J-def Non-Profit Peace Project)
06.2018 - 08.2020
- Facilitated daily lesson plans and activities
- Collaborated with program leaders in analyzing student growth, attention to detail, and cleaning/organizing workspace.
- Offered support and troubleshot issues to enhance project productivity.
- Trained and supervised peers on project policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall project direction.
- Volunteered to help with special tasks of varying degrees of difficulty.
Camp Counselor
CYC Fellowship House
06.2017 - 08.2017
- Oversee and ensure safety and well-being of campers during daily activities, meals, and rest periods.
- Organize and lead recreational, educational, and creative activities suitable for different age groups and interests.
- Serve as a role model and mentor to campers, fostering supportive and inclusive atmosphere.
- Work closely with other counselors and camp staff to coordinate schedules, activities, and events.
- Address conflicts among campers and promote positive social interactions through effective communication and conflict resolution techniques.
- Implement camp safety protocols, including emergency procedures, first aid assistance, and ensuring a clean and hazard-free environment.
- Maintain open communication with campers, their families, and fellow staff members to address concerns and provide updates on camper progress.
Education
High School Diploma -
Whitney M. Young
Chicago, IL06.2022
Skills
- Leadership
- Teamwork
- Time-Management
- Critical Thinking
- Adaptability/Flexibility
- Problem Solving
- Communication
- Attentive to Detail
Certification
Certified in Adult and Pediatric First Aid/CPR/AED
Languages
Spanish
Professional Working
Timeline
Package Handler
FedEx Ground
01.2023 - 08.2023
Supervisor (Facility Operations)
Lifetime Fitness
08.2022 - 01.2023
Shift Lead/Trainer (Back of House)
Chick-Fil-A
06.2021 - 08.2021
Program Assistant
ASM (J-def Non-Profit Peace Project)
06.2018 - 08.2020
Camp Counselor
CYC Fellowship House
06.2017 - 08.2017
High School Diploma -
Whitney M. Young