Luis Cervantes
Roebuck,SC
Summary
Adept Technician with a proven track record at Vivint, where I enhanced customer satisfaction through expert installation, repair, and system troubleshooting. Trained peers, showcasing strong leadership and attention to detail. Excelled in maintaining safety and delivering high-quality service under pressure.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technician
Vivint Home Security and Automation
01.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Installed electrical wiring through conduits and holes in both flooring and walls.
Education
High School Diploma -
Mesquite
Mesquite, TX06-2018
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Installation and repair
- System troubleshooting
- Team Training
Certification
- Fire Alarm Systems Certification – National Institute for Certification in Engineering Technologies.
- Texas Driver's License
- Texas Private Security License - Issued: 04/29/2022 Expires: 04/21/2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technician
Vivint Home Security and Automation
01.2019 - Current
- Fire Alarm Systems Certification – National Institute for Certification in Engineering Technologies.
- Texas Driver's License
- Texas Private Security License - Issued: 04/29/2022 Expires: 04/21/2024
High School Diploma -
Mesquite
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