Luis Chabrand
San Antonio,TX
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Extensive knowledge of principles and practices of personnel administration, effective oral and written communication skills, excellent and interpersonal skills. Experience and knowledge with office tools and applications. Fluent in Spanish with a Bilingual level in speaking, reading, and writing. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Accomplished Sales Manager offering 20+ years of experience developing and maximizing in sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
17
17
years of professional experience
Work History
District Manager
T-Mobile - By Connectivity Source
12.2016 - 07.2023
- In charge of San Antonio East District
- Effectively communicate weekly expectations, sales tactics, operational updates, and organizational changes
- Monitor and control all aspects of T-Mobile operational compliance and inventory controls within all stores during each visit
- Create results-focused culture that drives profitability through collaboration and integrity.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved number 1 and number 3 for consecutive years across the nation in sales as a District
On-Site Operations Manager
North American On-Site @ Re Community
06.2013 - 12.2016
- Identify Affiliate Vendor needs
- Screen potential Affiliate Vendors
- Select and orient Affiliate Vendors
- Customize Associate Transition Plan
- Develop order requisition process
- Determine billing/invoicing requirements
- Run day to day operations for over 150 employees
- Facilitate Continuity of Service Meeting
- Issue invitation to Associate Transition Meeting
- Over all development
- Obtain first-hand knowledge of the work processes and skills required
- Develop comprehensive job descriptions
- Compile workforce trends (i.e
- Turnover, attendance, performance, etc.) Determine hiring forecast and timeline
- Have an effective structure set that allows us to continue to improve all aspects of clients and employees needs in the work place
- Processing payroll through COATS system on a weekly basis
- Monitoring employee performances to determine pay increases or promotions
- Creating weekly reports to the VP of operations to inform of weekly progress
- Working on-site closely with client on a daily basis to ensure and provide the highest level of Service for a more efficient and productive plan
- Keeping track of PO invoices to assure payments on contingent staff
- Creating debit or credit memos as needed for client and NAOS.
HR Staffing Specialist
Connexion Point
01.2013 - 06.2013
- Generating recruiting reports for management including monthly attrition/turnover reports, new hire/training reports, leave of absence etc.
- Managed partnerships with external staffing agencies to supplement internal recruitment efforts when needed efficiently.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Increased diversity within the workforce by promoting inclusive hiring practices and collaborating with community organizations.
- Provided guidance to hiring managers on interviewing techniques, candidate evaluation criteria, and best practices related to workforce diversity goals.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Created and delivered HR training sessions to staff, managers and executives.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Negotiated competitive offers with selected candidates, balancing company interests and applicant expectations for successful placements.
- Improved new hire retention by designing comprehensive onboarding programs that provided essential support during the initial employment period.
- Developed strong relationships with hiring managers, understanding their specific needs to source qualified candidates efficiently.
- Supported internal mobility initiatives by identifying opportunities for employee advancement within the organization proactively.
- Streamlined the recruitment process for faster candidate selection through targeted job postings and comprehensive screening methods.
- Reduced turnover rates by fostering a supportive work environment and providing ongoing professional development opportunities.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Conducted exit interviews with departing employees, identifying areas of improvement for employee engagement initiatives.
- Strengthened employer branding initiatives to attract top talent by showcasing company culture, benefits, and growth opportunities.
Corporate Recruiter
Reliable Staffing
09.2008 - 12.2012
- Monitored performance evaluation program and revised as necessary
- Performed benefits administration to include claims resolution, change reporting, approved invoices for payment, and communicated benefit information to employees
- Developed and maintained affirmative action program; files EEO-1 report annually; maintained other records, reports, and logs to conform to EEO regulations
- Participated in administrative staff meetings and attends other meetings and seminars
- Maintained company organization charts and employee directory
- Assisted in evaluation of reports, decisions, and results of department in relation to established goals
- Recommended new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
- Established and managed sales processes that ensure expectations were exceeded; and forecasted monthly, quarterly, and annual revenue numbers
- Provided support on medium to large Talent Delivery initiatives
- Identified and built community partnerships to generate candidates in alignment with organizations
- Acquired and applied maturing knowledge of relevant human resources discipline(s), specifically employment law, policy and procedure
- Resolved issues and identified appropriate issues for escalation
- Responsible for the development, growth, and management of all sales aspects
- Responsible for all of the day-to-day activities to keep the sales organization working efficiently and effectively
- Analyzed sales statistics to determine business growth potential
- Sought out and targeted new customers and new sales opportunities; and initiated action plan to approach and secure new business
- Responsible for maintaining strong relationships with business partners.
Client Program Manager
Adecco
10.2006 - 08.2008
- Conducted regular performance reviews with team members to ensure continuous improvement in service quality and client satisfaction.
- Enhanced client retention rates with effective conflict resolution strategies that addressed concerns promptly while maintaining positive working relationships.
- Developed a robust reporting system that provided real-time insights into program performance, enabling quick decision-making in response to changing conditions.
- Improved project efficiency by streamlining communication channels between various stakeholders, including clients, vendors, and internal teams.
- Achieved cost reduction targets by implementing process improvements throughout the program lifecycle, from planning to execution.
- Increased client satisfaction by effectively managing multiple program portfolios and ensuring timely delivery of projects.
- Championed change management initiatives within the organization, leading efforts to adopt new technologies or processes aimed at improving overall efficiency in program management activities.
- Collaborated with cross-functional teams to develop tailored solutions addressing unique challenges faced by individual clients.
- Fostered strong relationships with key clients through transparent communication and proactive engagement, resulting in increased contract renewals and long-term partnerships.
- Established a reputation for excellence in program management by consistently delivering high-quality results on time and within budget constraints.
- Optimized resource allocation across different programs by closely monitoring budgets and making adjustments as needed based on evolving priorities or project requirements.
- Delivered high-quality results consistently by setting clear expectations for team members and closely monitoring their performance against agreed-upon metrics.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Facilitated knowledge sharing among team members, promoting a culture of continuous learning and innovation within the organization.
- Maintained compliance with regulatory requirements throughout all stages of the program lifecycle, minimizing risk exposure for both the organization and its clients.
- Maximized revenue generation opportunities through strategic upselling of additional services based on a deep understanding of each client''s specific needs.
- Managed risks proactively, identifying potential issues early on and implementing mitigation strategies to minimize their impact on program outcomes.
- Coached team members on productivity strategies to accomplish challenging goals.
- Built teams to address project goals and objectives for multiple projects.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Interacted with customers and clients to identify business needs and requirements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
High School Diploma -
Southwest H.S
San Antonio, TX05.1999
Skills
- Leadership skills
- Strategic Planning
- Training and coaching
- Attention to Detail
- Goal Setting and Performance Metrics
- Sales management
- Operations Management
- Customer Relations
- Staff Development
- Team Development
- Financial Management
- Action Plans
- Decision-Making
- Team Building Practices
- Operations Improvements
- Team Leadership
- Staff Management
- Conflict Management
- Sales Reporting
- Leadership Development
- Budget Management
- Business Planning
- Staff Recruiting
- Business Development
- Business Administration
- Staff Supervision
- Business and Operations Analysis
- Revenue Generation
- Operations Oversight
- Report Preparation
- Operational Oversight
- Projections Development
- Territory Management
- Compliance Monitoring
- Sales Forecasts
- Client Relationship Building
- Performance Oversight
- Project Planning
- Productivity Improvements
- Group Presentations
- Budget Preparation
- Financial Oversight
- Budget Administration
- Technology proficiency
- Sales process
- Sales Projections
- Sales Quota Management
- Closing Techniques
- Employee Retention
- Inventory Management
- Profitability Assessments
- Sales Tracking
- Rapport and relationship building
- Analytical problem solver
- Business development and planning
- Sales Statistics Analysis
- Sales Targeting
- Team Recruiting and Onboarding
- Time Management
- Performance Evaluations
- Staff Training and Development
Accomplishments
- Achieved number 1 in the nation in sales as a district by introducing sales tactics and 1 on 1 team developing for daily and weekly tasks.
- Supervised team of 30 plus staff members.
Tel
(726)242-7884
Languages
Spanish
Native or Bilingual
Spanish
Timeline
District Manager
T-Mobile - By Connectivity Source
12.2016 - 07.2023
On-Site Operations Manager
North American On-Site @ Re Community
06.2013 - 12.2016
HR Staffing Specialist
Connexion Point
01.2013 - 06.2013
Corporate Recruiter
Reliable Staffing
09.2008 - 12.2012
Client Program Manager
Adecco
10.2006 - 08.2008
High School Diploma -
Southwest H.S
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