
Customer-oriented Program Manager enthusiastic about taking on new challenges.
Successful at developing innovative strategies to capitalize on dynamic market and general conditions that arise. Strategic planner and clear communicator with an adaptable approach to complex problem-solving. Expert in networking, cross-functional communication, and process improvements. Decisive leader ready to leverage background to expand organizational success.
Developed and implemented effective project management processes to ensure successful program delivery.
Maintain and improve customer engagement with timely communications.
Review and process applications verifying Homeownership and Income documentation for Program qualifications. Ensuring compliance with company, local estate jurisdictions and the Department of Housing & Urban Development (HUD)
Coordinated, communicated and report to local estate jurisdictions, collaborating with program objectives.
Prepare, sign and notarize new contracts, Deed of Trust and Note’s forms for the Repair Program Homeowners. Including individual information and project data calculations on existing templates of legal documents.
Collaborate in coordinating resources across departments to ensure that projects stay on track and meet deadlines.
Prepared multiple internal reports for Homeowners status; demographic, income and Homeownership data. Communicating updates to the Senior Management, Finance and Construction departments.
Built and maintained professional relationships with state and local community organizations and marketing partners. Participate in community outreach.
Schedule and participate in project assessments and meetings with clients and Company staff.
Notary Public for the Commonwealth at Large. 2021- 2025
Fair Housing. 2022
Lead Safety for Renovation Repair and Painting (RRP) 2022
DPOR License.
VA Real Estate Salesperson
(Renew on Nov- 2020)
CreditSmart of Freddie Mac
Class Trainer. 2020
HO200 & HO210
For HUD Housing Counseling Certification. 2020
VHDA & The Framework
Train the Trainers Plus. 2020
Richmond Public Schools