Luis A Chaname Solis
Orlando,FL
Summary
Accomplished Banquet Setup Manager with a proven track record at Rosen Hotels & Resorts and Hilton Hotels. enhancing event success through expert logistics management and staff leadership. Skilled in audio-visual setup and team member development, consistently delivered high-quality events, achieving a significant improvement in guest satisfaction. Demonstrates exceptional ability in menu planning and fostering guest relations.
Overview
23
23
years of professional experience
Work History
Banquet Setup Manager
Rosen Hotels & Resorts
Orlando, Florida
10.2016 - 06.2024
- Coordinated with cross-functional teams to align event objectives with corporate branding and marketing strategies.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
- Analyzed feedback from guests and attendees after each event in order to identify areas of improvement.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
- Conducted post-event evaluations, gathering feedback to measure success and identify areas for improvement.
- Organized venues, budgets, guest lists, catering and event timelines.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Inspect finished products for quality assurance purposes.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies, job duties, and performance expectations
- Stocked service stations with ice, napkins and straws.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Monitored guest satisfaction levels throughout event duration.
- Collaborated closely with catering managers on upcoming events and their needs.
- Followed safety procedures when handling hazardous materials such as cleaning chemicals.
- Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Banquet Setup Ass. Manager
Rosen Hotels & Resorts
Orlando, Florida
06.2014 - 10.2016
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Monitored guest satisfaction levels throughout event duration.
- Collaborated closely with catering managers on upcoming events and their needs.
- Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
Banquet Setup Houseman
Hilton Hotels
Orlando, Florida
05.2010 - 06.2014
- Performed deep cleaning duties such as shampooing carpets or polishing furniture when required.
- Ensured cleanliness and orderliness of all hotel common areas, including lobbies, hallways, and restrooms.
- Performed deep cleaning tasks as scheduled or required.
- Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
- Communicated with customers about requests for additional supplies or cleaning services.
- Assisted in setting up meeting spaces for events or conferences.
- Maintained storage areas and supplies in an organized manner.
- Maintained inventory of supplies and equipment used in banquets and special events.
- Interacted with kitchen staff to plan food and beverage logistics.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Coordinated with catering staff on food preparation, presentation and delivery during events.
Banquet Setup Supervisor
Hilton Hotels
Orlando, Florida
05.2009 - 05.2010
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Streamlined workflow processes, reducing project completion times.
- Researched alternative sources for cost savings on supplies or equipment used in banquets or special events.
- Instructed staff on appropriate equipment disassembly and storage.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Distributed food to service staff for prompt delivery to customers.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Organized and laid out buffet equipment, food displays, and other items.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved any issues related to banquet setup by communicating effectively with supervisors, vendors and other stakeholders.
Shipping and Receiving Supervisor
Wyndham Hotel
Lake Buena Vista, Florida
08.2006 - 04.2010
- Updated and maintained accurate records of shipping activities in company database.
- Monitored workers and reviewed completed work for proper performance.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Assigned tasks to workers based on their skillset and availability.
- Monitored shipment progress and provided updates to internal teams and customers.
- Participated in cross-functional teams to streamline supply chain operations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked closely with carriers and freight forwarders to arrange logistics services and negotiate favorable rates.
Server
Doubletree By Hilton
Burlingame, California
01.2001 - 06.2006
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
- Stocked service areas with supplies during slow periods.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Hillsdale High School
San Mateo, CA05-1998
Skills
- Audio-visual setup
- Table setting
- Menu planning
- Sanitation standards
- Food presentation
- Room layout design
- Logistics management
- Floor plan execution
- Staff scheduling
- Banquet sales support
- Food safety
- Team member development
- Inventory management
- Staff management
- Staff leadership
- Guest relations
Languages
English
Professional
Spanish
Professional
Timeline
Banquet Setup Manager
Rosen Hotels & Resorts
10.2016 - 06.2024
Banquet Setup Ass. Manager
Rosen Hotels & Resorts
06.2014 - 10.2016
Banquet Setup Houseman
Hilton Hotels
05.2010 - 06.2014
Banquet Setup Supervisor
Hilton Hotels
05.2009 - 05.2010
Shipping and Receiving Supervisor
Wyndham Hotel
08.2006 - 04.2010
Server
Doubletree By Hilton
01.2001 - 06.2006
High School Diploma -
Hillsdale High School
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