Luis Chavez
Modesto,CA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Golden Corral Buffet And Grill
07.2022 - 02.2024
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Shift Manager
El Pollo Loco
04.2020 - 07.2022
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Server
IHOP
01.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Certificate - EMT
Abrams Collage
Modesto05.2020
Skills
- Professional Relationships
- Guest Satisfaction
- Labor and Food Cost Control
- Guest Relations
- Calming Strategies
- Negotiation and Conflict Resolution
- Hospitality Management
- Food safety and sanitation
- Cash Handling
- Team Goals
- Administration and Reporting
- Managing Operations and Efficiency
- Staff training/development
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Golden Corral Buffet And Grill
07.2022 - 02.2024
Server
IHOP
01.2021 - 07.2022
Shift Manager
El Pollo Loco
04.2020 - 07.2022
Certificate - EMT
Abrams Collage