Luis Chirinos Morales
Orlando,FL
Summary
Knowledgeable housekeeping management professional, familiar with hotel operations, cleaning procedures, and health and safety regulations. Focused professional and knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Highly-qualified Housekeeping Supervisor with more than 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Collaborative leader with dedication to partnering with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Area Housekeeping Director
Hersha Hospitality Management LP
08.2023 - Current
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
- Enhanced team productivity by providing regular training and performance evaluations for housekeeping staff.
- Managed inventory control, ensuring adequate stock levels while reducing waste and costs.
- Collaborated with other department managers to streamline communication and improve overall hotel operations.
- Established a safety-first culture by conducting routine inspections and addressing potential hazards promptly.
- Developed effective schedules for housekeeping staff, optimizing workflow and minimizing overtime expenses.
- Implemented quality assurance programs to ensure consistent service standards across all areas of responsibility.
- Increased guest satisfaction ratings with proactive problem-solving and prompt resolution of concerns or complaints.
- Maintained excellent relationships with vendors, negotiating favorable contracts for supplies and equipment.
- Ensured compliance with local, state, and federal regulations regarding health and safety in the workplace.
- Promoted eco-friendly practices within housekeeping operations to reduce environmental impact while maintaining high-quality service standards.
- Analyzed performance metrics to identify areas needing improvement, developing targeted action plans for continuous growth in efficiency and effectiveness.
- Facilitated open lines of communication among team members, fostering a collaborative atmosphere that encouraged feedback and innovation.
- Utilized advanced technologies to monitor progress on daily tasks, quickly identifying bottlenecks or inefficiencies for swift resolution.
- Strengthened employee morale through team-building exercises, open-door policy implementation, and regular recognition of achievements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Drafted and distributed reports to assist board members with critical business decisions.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Director of Housekeeping
Hersha Hospitality Management LP
05.2021 - 07.2023
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 45 personnel in busy hotel with 335 rooms.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Kept building entryway glass clean and polished for professional presentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Manager
TownePace And SpringHill Flamingo Crossing
12.2020 - 05.2021
- Managed staff of 70 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Directed team of 90 personnel in busy hotel with 500 rooms.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Managed laundry sorting, washing, drying and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
Housekeeping Manager
Golden Nugget Hotel & Casino
05.2020 - 12.2020
- Taskforce - Due to the pandemic, the Staff Pro Workforce company sent me for 6 months to Golden Nuggets Hotel and Casino, where I increased the numbers of personnel and score, leaving the name of the company high.
- Managed staff of 85 housekeepers.
- Directed team of 110 personnel in busy hotel with 710 rooms.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Coordinated household cleaning service operations and managed client relations.
- Completed schedules, shift reports and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
Housekeeping Manager
TownePlace And SpringHill Flamingo Crossing
02.2018 - 05.2020
- Managed staff of 70 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Directed team of 90 personnel in busy hotel with 500 rooms.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Coordinated household cleaning service operations and managed client relations.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Managed laundry sorting, washing, drying and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
Housekeeping Supervisor
TownePlace Suites Flamingo Crossing
11.2016 - 02.2018
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
Housekeeping Supervisor
Gaby C LLC
12.2015 - 11.2016
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
Education
Bachelor of Science - Business Administration
Universidad Alejandro De Humboldt
Carabobo Venezuela06.2008
Associate of Science - Business Administration And Management
Colegio Universitario De Administración Y Mercadeo
Carabobo Venezuela06.2005
Skills
- Data Archiving
- Equipment Effectiveness
- Daily Workflows
- Guest Relations
- Staff Meetings
- Enforcing Safety Protocols
- Customer Relationship Management
- Invoice Processing
- Inventory Restocking
- Department Coordination
- Chemical Cleaners
- Daily Progress Reports
- Staff Training
- Task Prioritization
- Improvement Plans
- Employee Evaluation
- Housekeeping Requirements
- Workflow Processes
- Power Tools
- Performance Evaluations
- Improving Employee Engagement
- Project Requirements
- Team Performance Management
- Budget Administration
- Microsoft Office
- Laundry Room Operations
- Linens and Toiletries
- Cleaning and Sanitation
- Payroll Understanding
- Interdepartmental Collaboration
- Quality Assurance and Control
- Employee Counseling
- Quality Improvement
- Performance Improvement
- Proper Equipment Usage
- Health and Safety Compliance
- Staff Management
- Safety Policies and Procedures
- Supply Inventory Management
- Document Control
- Motivate Staff
- Resolve Complaints
- Special Requests
- Staff Forecasting
- Corrective Actions
- Team Guidance and Motivation
- Cost Estimation
- Organize Work Schedules
- Spreadsheet Tracking
- Scheduling
- Mentoring
- Budgets
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Information
Knowledge of FOSSE and LIGHTSPEED systems.
Knowledge of Hotel Effectiveness system.
Knowledge of WorkRecords management staffing system.
Knowledge of Birshstreeet purchase system.
Timeline
Area Housekeeping Director
Hersha Hospitality Management LP
08.2023 - Current
Director of Housekeeping
Hersha Hospitality Management LP
05.2021 - 07.2023
Housekeeping Manager
TownePace And SpringHill Flamingo Crossing
12.2020 - 05.2021
Housekeeping Manager
Golden Nugget Hotel & Casino
05.2020 - 12.2020
Housekeeping Manager
TownePlace And SpringHill Flamingo Crossing
02.2018 - 05.2020
Housekeeping Supervisor
TownePlace Suites Flamingo Crossing
11.2016 - 02.2018
Housekeeping Supervisor
Gaby C LLC
12.2015 - 11.2016
Bachelor of Science - Business Administration
Universidad Alejandro De Humboldt
Associate of Science - Business Administration And Management
Colegio Universitario De Administración Y Mercadeo