Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Colorado

Summary

Expert in GPS route planning and exceptional customer service, consistently maintaining positive reviews and improving service efficiency. Skilled in situational awareness and flexibility, ensuring timely and secure transportation experiences. Dedicated Rideshare Driver with over 3 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.Proven track record in enhancing passenger satisfaction and safety, demonstrated through roles at Uber and TRIP 2.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Uber Partner

Uber
06.2024 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Resolved conflicts among passengers diplomatically, maintaining a peaceful and harmonious environment on board.
  • Demonstrated extensive knowledge of local areas, offering recommendations for points of interest upon request.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.

Medical Transportation Driver

TRIP 2
01.2024 - 01.2024
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Communicated with patients and healthcare workers in both English and [Language].
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.
  • Achieved daily preparation for vehicle inspections prior to travel.

Shuttle Driver

FWS SERVICES
06.2023 - 01.2024
  • Drive car rental vehicles (avis and hertz), in all airport terminals in orlando, and all locations in florida.
  • Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
  • Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.

Education

High School Diploma -

AGUSTINIANO SCHOOL
BOGOTA, COLOMBIA
12.1996

Skills

    Flexibility

    Punctuality

    Cleanliness

    Situational Awareness

    Route Planning

    Schedule Management

    Customer Service

    Map Reading

    Passenger Safety

    GPS and route planning

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • First Aid Certification

Languages

Spanish
English

Timeline

Uber Partner

Uber
06.2024 - Current

Medical Transportation Driver

TRIP 2
01.2024 - 01.2024

Shuttle Driver

FWS SERVICES
06.2023 - 01.2024

High School Diploma -

AGUSTINIANO SCHOOL

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Luis Colorado