LUIS COLUMNA

• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
• Enhanced security measures, significantly reducing incidents on property premises.
• Kept properties in compliance with local, state, and federal regulations.

• Brokerage Firm 2020 – Present
• Certifications
• • Real Estate License 2020- Present
• Real Estate Agent
• Client-focused focused Real Estate agent helping clients find their prefect home by carefully researching market trends property values and neighborhoods.
• • Conduct open house to help market for-sale properties
• • Develop positive and trusting relationships with clients by focusing on individual needs.
• • Strong communication skills
• • Sales and customer service
• • Silver Award Winner 2021 Outstanding Sales

• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Posted policies and rules in common areas for tenant review.
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Kept accurate records of all resident and tenant correspondence.
• Escalated major issues to property manager for immediate remediation.
• Attended staff meetings and took extensive notes to share with property manager.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

• Managed the Samsung mobile account for influencers, professional athletes and celebrities

• Developed and maintained courteous and effective working relationships.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Received and processed stock into inventory management system.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used Microsoft Word and other software tools to create documents and other communications.
• Carried out day-to-day duties accurately and efficiently.
• Planned and organized year-round events at major venues including 2016 Summer Olympics, NFL, NBA, MLB, Grammy's and Oscars.
• Provided gifted devices, including telephones and accessories to 500+ celebrity/influencer clients per year
• Conducted personalized product education to celebrity/influencer clients as required
• Strategically collaborated with major companies, such as Spotify and Billboard at various national co-branding events
• Coordinated and executed promotional events with influencer clients from concept to implementation, including all logistics and

• Designed, filled and arranged eye-catching product floorsets to increase sales.
• Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
• Engaged, educated and befriended customers to deliver amazing shopping experience.
• Achieved and exceeded sales goals in line with prescribed selling strategy.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Collaborated with Two Degrees Marketing Agency and PMK public relations firm to promote Samsung Mobile products and services.
• Successfully managed Sales and Marketing account for Sony Viao
• Provided quarterly product training to retail partners’ Sales Representatives, including product features and benefits
• Performed weekly post-event and consultation follow-ups to track product sales and customer satisfaction
• Identified potential partnerships
• Executed brand activations to standards and with professionalism.