Luis Contreras
Lackawanna,NY
Summary
Highly skilled Information Technology Specialist with extensive experience in IT security, system administration, and customer support. Proven track record in implementing security programs, developing long-range IT security plans, resolving integration issues, and reviewing system designs for security risks. Exceptional abilities in project management, technical troubleshooting, and customer service. Previously held a TOP SECRET/SCI Security Clearance and is bilingual in English and Spanish.
Overview
8
8
years of professional experience
Work History
Level 2 Technician
Mvp Network Consulting
2021.12 - Current
- Implemented security measures and maintained compliance with security requirements from regulations and directives.
- Integrated security programs across multiple disciplines to ensure comprehensive protection of IT systems.
- Developed long-range IT security plans to identify and mitigate risks associated with IT vulnerabilities.
- Resolved integration issues during the implementation of new systems within the existing infrastructure.
- Managed internal RMM solution (Kaseya). Audited deployment of patches and vulnerability compliance on over 8,000 endpoints.
- Developed support documentation to empower users and reduce support team intervention.
- Worked closely with other departments to address cross-functional concerns efficiently and effectively.
- Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
- Excelled in customer-facing roles by maintaining clear communication channels throughout the troubleshooting process.
- Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
IT Systems Technician and Administrator
McKesson
2021.01 - 2021.12
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Facilitated QA teams by analyzing system logs and database records to resolve product incidents and improve system performance.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Used statistical methods to analyze data and generate useful business reports.
Information Systems Technician
United States Navy, USN
2016.12 - 2020.12
- Directed a team of eight in managing multiple networks with varying security clearance levels, implementing policies, and troubleshooting to maintain cyber readiness.
- Ensured compliance with Naval instructions, standards, and regulatory guidelines to maintain a secure and efficient operational environment.
- Provided detailed and concise situational reports (SITREPs) to officers, effectively communicating complex technical issues and solutions.
- Demonstrated exceptional attention to detail by meticulously monitoring system logs, configurations, and security protocols to identify and resolve issues proactively.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Developed and maintained strong vendor relationships to deliver exceptional customer service and problem resolution.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Adhered to Navy's Core Values: Honor, Courage, Commitment.
Education
High School Diploma -
Schurr High School
Montebello, CA06.2012
Skills
- IT Program Implementation
- System Administration
- Network and Hardware Troubleshooting
- Project Management
- Customer Service and Support
- Technical Documentation
- Risk Assessment and Mitigation
- Security Incident Response
Languages
Spanish
Native or Bilingual
Timeline
Level 2 Technician
Mvp Network Consulting
2021.12 - Current
IT Systems Technician and Administrator
McKesson
2021.01 - 2021.12
Information Systems Technician
United States Navy, USN
2016.12 - 2020.12
High School Diploma -
Schurr High School
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