LUIS CORDERO
Rochester,New York
Summary
Dynamic Customer Service Representative with proven expertise at Southwest Airlines, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective issue resolution and collaboration, leveraging CRM software for data entry and feedback tracking. Committed to delivering exceptional service and improving processes for a superior customer experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
06.2006 - 07.2025
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and guidance to enhance customer experience.
- Utilized CRM software to document interactions and track customer feedback.
- Collaborated with team members to improve service delivery processes.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Sunnyside High
Tucson, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Southwest Airlines
06.2006 - 07.2025
High School Diploma -
Sunnyside High
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