Luis Cordero-Chavarria
Minneapolis,MN
Summary
Experienced and customer-oriented IT professional with over two years of providing technical support and troubleshooting for various hardware and software issues. Skilled in resolving complex and escalated problems, communicating effectively with end-users and documenting solutions and best practices. Proficient in using various tools and platforms, such as Windows 10, Windows 11, Office 365, Active Directory and Azure. Seeking to leverage technical skills and customer service abilities to deliver high-quality IT support and solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Technical Associate
Corporate Technologies
11.2021 - Current
- Provided Tier 2 Escalation support for employees across multiple companies and locations, resolving issues related to desktop hardware, software, networking, and peripherals.
- Installed, configured, and maintained Windows 10 and 11 systems as well as Mac OS systems.
- Maintained active directory to build user network profiles, reset passwords, and unlock accounts.
- Performed file recovery across multiple backup solutions including Barracuda, Asigra, and Datto.
- Configured and managed file permissions for users on various platforms including Windows Server, NAS devices, SAN devices, Sharepoint, and OneDrive.
- Installed and configured network printers, such as the set up of scan to email, scan to folder, address book, and normal printing functionalities.
- Provided Tier 2 email support for Outlook and other email clients across Windows, Mac, Android, and IOS devices.
- Resolved email security incidents by recovering compromised accounts, restoring data, and implementing preventive measures by enforcing password standards, and educating users on best practices.
- Oversaw and managed VPN access for multiple clients using various firewall platforms, such as Meraki, Watchguard, SonicWall and Fortigate.
- Conducted training for Tier 1 Helpdesk users on how to handle common technical issues, communicate effectively with customers, and follow IT policies and procedures.
Food and Beverage Team Leader
Target
03.2017 - 05.2021
- Provided technical assistance to team members on new and updated work hardware and software.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Analyzed Meat/Dairy/Frozen department trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Developed relationships with suppliers and vendors holding them accountable for inventory and displays.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Service and Engagement Leader
Target
07.2015 - 03.2017
- Assisted team members and customers with technological challenges created by the point of sales system.
- Effectively allocated tasks to 30-40 employees during high-traffic times to keep operations running smoothly and employees focused.
- Enhanced customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolutions.
Education
Bachelor of Science - Management Information Systems
Concordia University
St.Paul12.2024
Associate of Arts - Liberal Education
Normandale Community College
Minneapolis, MN05.2019
Skills
- Excellent verbal and written communication
- Strong knowledge of Office suite
- Active Directory Management
- Microsoft Windows Desktop and Windows Server platforms
- Network Printers
- Firewall Management Tools
- Network Hardware and Software Maintenance
- Backup and Recovery
Certification
CompTIA Security+
November 2022-2025
Timeline
Senior Technical Associate
Corporate Technologies
11.2021 - Current
Food and Beverage Team Leader
Target
03.2017 - 05.2021
Service and Engagement Leader
Target
07.2015 - 03.2017
Bachelor of Science - Management Information Systems
Concordia University
Associate of Arts - Liberal Education
Normandale Community College
Similar Profiles
Karen DiMasiKaren DiMasi
Account Manager at Corporate TechnologiesAccount Manager at Corporate Technologies
S.P. EverettS.P. Everett
Appointment Setter at Corporate Technologies Advantage LLCAppointment Setter at Corporate Technologies Advantage LLC
Kyle VanCampKyle VanCamp
Shift Supervisor at Diverse Corporate TechnologiesShift Supervisor at Diverse Corporate Technologies
Elijah BodenElijah Boden
Lead Technician at Take 5 Oil ChangeLead Technician at Take 5 Oil Change
Ryan MengelkochRyan Mengelkoch
Senior Account Executive at Ampacet CorpSenior Account Executive at Ampacet Corp