Luis Cortes
Dedham,Massachusetts
Summary
Accomplished Supervisor of Operations at C@W Services at Harvard Business School, adept in streamlining processes for enhanced operational efficiency and leading teams to exceed customer satisfaction goals. Skilled in strategic planning and interpersonal communication, successfully implemented training programs boosting team productivity. Maintained high compliance standards, ensuring a harmonious and efficient workplace. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
31
31
years of professional experience
Work History
Supervisor of Operations
C@W Services at Harvard Business School
04.2014 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for [Number] employees.
Prototype Technician and Welder
Boston Retail Products
03.1993 - 04.2016
- Demonstrated proficiency in using various hand tools, power tools, and equipment necessary for assembling high-quality prototypes efficiently.
- Increased accuracy of prototypes by utilizing precision measurement tools and techniques during assembly.
- Collaborated closely with quality assurance teams to identify potential defects early in the prototyping process, ensuring only top-quality products reached final stages of development.
- Upheld company standards of excellence through meticulous attention to detail and a strong commitment to producing high-quality prototypes in every project.
Education
GED -
Infred
Bogota Colombia11.1989
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Facilities Inspection
- Regulatory Compliance
- Program Planning
- Team Leadership
- Customer Service
- Decision-Making
- Operations Management
- Problem-Solving
- Staff Management
- Staff Training
- Inventory Management
- Project Management
- Interpersonal Communication
- MS Office
- Employee relations and conflict resolution
- Operational Efficiency
- Organizational Management
- Management
- Maintaining Compliance
- Policies and procedures implementation
- Health and safety compliance
- Employee Motivation
- Maintenance Planning
- Client Relations
- Customer Relationship Management
- Project Leadership
- Client Relationships
- Inventory Control
- FLUENT IN [English and Spanish
I play soccer and road bike
I love to play soccer and road bike.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Supervisor of Operations
C@W Services at Harvard Business School
04.2014 - Current
Prototype Technician and Welder
Boston Retail Products
03.1993 - 04.2016
GED -
Infred
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