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I am an individual who is a dedicated IT professional who has a strong foundation in IT support ethics and a methodical approach to problem-solving. I always try by all means to demonstrates excellent communication and listening skills which are also coupled with patience and adaptability to new technologies that l might be assigned to handle .My IT vocabulary is proficient and l am very familiar with ticketing systems, and possesses web development basics. Committed to providing polite, professional service while continuously enhancing technical expertise.

I have completed a Certificate IV and Diploma in Community Services and I am determined to apply learnt qualifications and skills into my chosen field. I completed my HSC in 2019 and immediately set a goal to upskill and prepare myself for a career to work. I have experience working within the Disability, Mental Health and currently Education sectors. Working these roles I have attained extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to help resolve challenges. My aim is to continue developing my skills as a professional and prepare to accommodate future opportunities

 Strong background and passion for helping others learn, experience in teaching in an education setting along with prior sports coaching roles. Ongoing and willing learner, studying to become a School Teacher and displaying those skills of problem solving, time management and interpersonal skills. Dedicated in the role of helping students succeed 

Analytical, efficient, well-mannered young man keen on exploring new opportunities. My experience studying psychology and working in the disability sector has given me an instinct for critical thinking and problem solving as well as a love for helping people. I take pride in working hard and learning new things and look forward to proving myself to be an asset in any new opportunity presented.

Luis Cruz

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Customer Support

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