Luis Cruz
Commerce City,CO
Summary
Proficient and dedicated leader with strong problem-solving capabilities and administrative qualities. Hoping to use skills in a position to fulfill a company's needs, responsibilities and succeed in their goals. Highly motivated and focused in problem solving. Excellent ability to work in a team or independently with minimal supervision. Exceptional customer service skills.
Work well under pressure, able to multi-task and can meet deadlines.
Accomplished in training and leading new sales team in insurance industry. Enjoy a strong team environment and consensus building.
Overview
15
15
years of professional experience
Work History
Licensed Real Estate Associate Broker
Sellstate Ace Realty
08.2015 - Current
- Developed strong relationships with clients, leading to repeat business and referrals.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Conducted thorough due diligence on properties before advising clients to proceed with offers or negotiations.
- Enhanced client experience by providing personalized guidance throughout the buying or selling process.
- Prepared detailed property reports for clients, enabling informed decision-making on home purchases or investments.
- Negotiated favorable contract terms for clients, resulting in cost savings and client satisfaction.
- Organized open house events to showcase available properties and attract potential buyers.
- Generated new leads by effectively utilizing social media platforms and maintaining an active online presence.
- Maintained a high level of industry knowledge through continuous education, attending seminars, workshops, and networking events.
- Collaborated with mortgage brokers to assist clients in securing financing for property acquisitions.
- Assisted buyers in finding the right properties by understanding their needs and preferences.
- Increased property sales by conducting comprehensive market analysis and implementing effective marketing strategies.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Business Analyst II (Risk, Audit & Compliance)
Dish Network
09.2017 - 06.2022
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated standard and custom reports to provide insights into business performance.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Business Analyst I (Escalations)
Dish Network
09.2015 - 09.2017
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Retail Analyst
Dish Network
03.2011 - 09.2015
- Provided business support to independent small businesses
- Assisted with Business Rules, Payment Inquiries and to submit payment disputes
- Conducted regular training sessions for retail personnel on best practices and new procedures, fostering a knowledgeable workforce.
- Collaborated with cross-functional teams to drive continuous process improvements throughout the organization.
Personal Banker
Wells Fargo
01.2010 - 12.2010
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
High School Diploma -
Francisco Mendoza High School
Isabela, PR01.1993
Skills
- Provided training over phone and video of Compliance Training (Rules of Telemarketing to protect company)
- Investigated customer complaints and issues involving DISH employees and/or 3rd Party providers
- Also, trained regarding Risk & Audited Customer Service and Sales calls
- Audited Partner Accounts anywhere from Customer Service practices, Sales Tactics and Compensation
- Completed Wicklander-Zulawski & Associates Interview & Investigative Techniques
- Proficient in English and Spanish to Communicate, Read and Write
- Licensed Realtor in state of Colorado
- Read and understand Real Estate contracts for state of Colorado
- Review, research, and log-in affidavits, invoices, and documents
- Answer multi-line phones, screen and route calls, and document accurate information
- Excellent listening skills and capable of exceeding client expectations
- Proficient with Microsoft, G-Suite, and basic office equipment
Timeline
Business Analyst II (Risk, Audit & Compliance)
Dish Network
09.2017 - 06.2022
Business Analyst I (Escalations)
Dish Network
09.2015 - 09.2017
Licensed Real Estate Associate Broker
Sellstate Ace Realty
08.2015 - Current
Retail Analyst
Dish Network
03.2011 - 09.2015
Personal Banker
Wells Fargo
01.2010 - 12.2010
High School Diploma -
Francisco Mendoza High School
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