Luis Cruz
Hialeah,FL
Summary
Proven customer service expert from O'Reilly's Auto Parts, adept in resolving high-stress situations and increasing loyalty through empathy. Demonstrated critical thinking and active listening skills, significantly enhancing customer satisfaction. Excelled in a team environment, contributing to a clean, organized sales floor and efficient inventory management. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Oreily's Auto Parts
06.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Attended over 30 calls an hour while helping customers who were physically in the store.
Lumber Sales Associate
Lowe's
08.2023 - 12.2023
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Kept a safe work environment at all times.
- Assisted in preventing a work place accident for the duration of my career at Lowe's.
- Assisted asset protection in preventing the theft of over 20 high value items.
Crew Member
McDonald's Restaurant
09.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Managed to serve 4 different duty locations at a time when working alone.
Education
GED -
GED
Hialeah03-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Good under pressure
- Customer relations
- Conflict resolution
- Complaint handling
- Client relations
- Customer satisfaction measurement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Oreily's Auto Parts
06.2024 - 12.2024
Lumber Sales Associate
Lowe's
08.2023 - 12.2023
Crew Member
McDonald's Restaurant
09.2022 - 08.2023
GED -
GED
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