LUIS CRUZ
Spring Valley,CA
Summary
Results-driven sales and management professional with over a decade of experience in the retail and automotive rental space. Demonstrated success in leading teams, developing talent, and achieving business growth. Skilled in effectively managing high-volume locations, streamlining operations for optimal efficiency, and cultivating strong customer relationships to consistently surpass sales targets.
Overview
14
14
years of professional experience
Work History
DISTRICT MANAGER
VICTRA - VERIZON AUTHORIZED RETAILER
05.2020 - 02.2025
- Oversee 15 locations in San Diego South, managing a top 5 volume district nationwide
- Lead, train, and develop management teams to drive performance and sales success
- Implement strategic initiatives to optimize operations and enhance customer experience
- Analyze business trends and execute action plans to exceed key performance indicators
- Supervised various locations, enforcing high-quality standards of operation.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
STORE MANAGER
VICTRA - VERIZON AUTHORIZED RETAILER
06.2014 - 03.2020
- Managed flagship locations, leading teams to achieve top sales performance
- Developed and mentored sales consultants, resulting in multiple internal promotions
- Maintained operational excellence, ensuring compliance with corporate standards
FLEET SUPERVISOR
FOX RENT A CAR
09.2012 - 11.2013
- Supervised fleet operations, ensuring vehicle availability and optimal utilization
- Coordinated with service teams to maintain fleet efficiency and minimize downtime
- Managed inventory logistics, improving turnaround times and customer satisfaction
SALES AGENT
FOX RENT A CAR
01.2011 - 09.2012
- Delivered excellent customer service, assisting clients with rental needs
- Upsold services and insurance packages, increasing revenue
- Maintained high customer satisfaction ratings through effective problem-solving
Skills
- Business Planning
- Brand development
- Client Relationship Building
- Customer Retention
- Customer Service
- Contract administration
- Consultative Selling
- Goal setting and performance metrics
- Inventory Management
- Lead Generation
- Logistics
- Managing Accounts
- Monitoring Performance
- Operation Analysis
- Performance Analysis
- Planning
- Project Management
- Retention
- Sales Pipeline Management
- Strategic Planning
- Team Development
- Telecommunications Knowledge
Timeline
DISTRICT MANAGER
VICTRA - VERIZON AUTHORIZED RETAILER
05.2020 - 02.2025
STORE MANAGER
VICTRA - VERIZON AUTHORIZED RETAILER
06.2014 - 03.2020
FLEET SUPERVISOR
FOX RENT A CAR
09.2012 - 11.2013
SALES AGENT
FOX RENT A CAR
01.2011 - 09.2012
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