Luis Cruz

• Led a diverse team of 25, fostering a collaborative environment to achieve operational goals.
• Managed waste management operations worth $3.5M annually.
• Directed logistics activities including transportation planning, warehouse optimization, and order fulfillment.
• Established and maintained strong customer relationships through consistent communication and service excellence.
• Coordinated supply chain activities to optimize waste collection and disposal processes.
• Developed a comprehensive risk management plan to mitigate potential operational risks.
• Implemented a preventative maintenance program that reduced equipment downtime.
• Trained staff on customer service protocols to enhance service quality and responsiveness.
• Negotiated contracts with suppliers to secure favorable terms and pricing.
• Managed inventory levels to prevent shortages and ensure timely service delivery.
• Resolved customer complaints effectively, ensuring satisfaction and loyalty.

· Executed mission planning processes to ensure successful completion of objectives.

· Lead onboarding, transfers, promotions and separations.

· Managed personnel assignments and schedules to optimize team performance.

· Developed and delivered training programs to enhance readiness and skill levels.

· Prepared weekly readiness reports and official correspondence for senior command staff.