Luis Cruz
East Palo Alto,USA
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
8
8
years of professional experience
Work History
Shift Leader
Jack in the Box
Redwood City, CA
11.2024 - Current
- Supervised team members to ensure adherence to operational standards and service quality.
- Trained new staff on procedures, menu items, and customer service excellence.
- Completed cash and credit card transactions accurately using POS software.
- Implemented process improvements to enhance order accuracy and speed of service.
- Resolved customer complaints effectively, maintaining high satisfaction ratings.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Electrician
Rod’s General Builders Inc
Fremont
02.2021 - 09.2023
- Installed electrical systems in residential and commercial buildings, ensuring compliance with safety standards.
- Supervised junior electricians, providing training on best practices and safety protocols.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Stored and maintained power tools and equipment for each job.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
Shift Leader
Taco Bell
Mountain View
06.2019 - 02.2021
- Developed and maintained a positive team environment through effective communication and conflict resolution.
- Monitored food safety practices, ensuring compliance with health regulations and quality control measures.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Gen Korean BBQ
Mountain View
09.2018 - 06.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize guest seating and minimize wait times.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for enhanced guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Alta Vista High School
Mountain View05.2017
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Training assistance
- Assigning work
- Conflict resolution
- Creative problem solving
AWARDS REFERENCES
I pride myself as i was driven and motivated in all my previous work environments because of this i recieved Promotions at all my previous employers, I have been awarded and recognized for perfect attendance., Was awarded three Scholarships for college.
Languages
Spanish
Full Professional
Timeline
Shift Leader
Jack in the Box
11.2024 - Current
Electrician
Rod’s General Builders Inc
02.2021 - 09.2023
Shift Leader
Taco Bell
06.2019 - 02.2021
Server
Gen Korean BBQ
09.2018 - 06.2019
High School Diploma -
Alta Vista High School