Luis C Sanchez
Watchfinder & Co
Irving,TX
1
Language
11
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Servicing Operation Lead
1 Year 5 Months- Oversaw quality control, testing, and polishing operations to ensure service excellence
- Liaised with purchasing team to inform strategic buying decisions for incoming timepieces
- Supported team to ensure authenticity in purchases
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained team members on order management best practices and system usage.
- Monitored key performance indicators to drive continuous improvement in order accuracy and timeliness.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Testing & Authentication Coordinator
2 Years 7 Months- Authenticate and test a variety of up to 70 brands of luxury timepieces
- Photographed timepieces for marketing materials to showcase product details and enhance brand visibility
- Assisted with inventory control processes to ensure accurate stock levels and streamline operations
- Conducted quality control inspections on luxury timepieces to ensure compliance with standards.
- Photograph timepieces for publishing
Order Management Specialist
1 Year 11 Months- Executed daily back-office operations to ensure service levels met for timeliness, ups claim, chargeback disputes, and return authorizations.
- Managed all delivery couriers for digital/CSC orders.
- Reported, tracked, and resolved all technical issues impacting order management processes.
- Provide retail support for digital/CSC orders delivered to store.
- Report, Track, and drive resolutions for all technical issues.
Client Service Advisor
1 Year 2 Months- Cultivated positive client relationships to customize shopping experiences
- Promoted brand values and products to enhance customer engagement
- Delivered service that aligned with the Louis Vuitton Promise for each client.
- Delivered exceptional service experiences to guarantee client satisfaction before, during, and after purchase
Department Manager
1 Year 6 Months- Trained and hired associates to enhance workforce effectiveness.
- Provided feedback to corporate management to drive changes in business operations.
- Offered feedback to corporate management to initiate changes to improve business and operations.
- Train and Hire associates in the hopes to create better assets for the company.
- Coordinated with loss prevention and safety manager to address safety and inventory concerns.
Audio- Video Supervisor
2 Years 1 Month- Demonstrated that through hard work and dedication the company could hit daily and monthly goals.
- Maintained consistent attendance to support team operations and coach others to do so; lead the team to maintain excellent coverage, for the benefit of the Fry’s customer.
- Restocked merchandise on shelves daily on a daily basis, using planograms to position products.
- Ensure correct pricing of merchandise by printing, verifying, and placing price tags on a daily basis.
- Create attractive endcaps for product launches and special events.
- Execute a total store recovery to be ready for business each day.
- Led weekly meetings with sales associates to enhance sales tactics and product knowledge.
Education
Bachelor of Science - Retailing
Skills
Microsoft Excel
Attention to detail
Excellent communication
Data analysis
Bilingual communication
Detail orientation
Effective communication
CORE COMPETENCIES
- Customer Service
- Leadership Skills
- Communication Skills
- Teamwork
- Initiative
- Problem Solving
- Decision Making
PROFESSIONAL SKILLS
- Management Experience
- As a leader, always setting examples and plans of improvements to achieve daily and yearly goals.
- Listening to everyone’s needs and wants, helps perform tasks more efficiently in groups.
- Supervise associates while keeping a professional-relationship with open communication.
- Customer Service
- Attentive listening to the customer, so that we can provide them a complete solution to their problems and needs.
- Providing customers with the best service by, having the right product at the right time and the correct place.
- Provide an impactful first impression to customers and guests.
- Strong Work Ethic
- Create a relationship with customers to thoroughly understand their needs.
- Demonstrate in-depth technical knowledge of all products offered.
- Positive, on-time, team worker, works well under pressure.
Languages
Spanish
Professional Working
Timeline
Servicing Operation Lead
Watchfinder & Co
04.2025 - CurrentRead More
Testing & Authentication Coordinator
Watchfinder & Co
09.2022 - 04.2025Read More
Order Management Specialist
Louis Vuitton
10.2020 - 09.2022Read More
Client Service Advisor
Louis Vuitton
08.2019 - 10.2020Read More
Department Manager
Dillard’s
02.2018 - 08.2019Read More
Audio- Video Supervisor
Fry’s Electronics
12.2015 - 01.2018Read More
University of North Texas
Bachelor of Science from Retailing
Read More