LUIS DANIEL MATHEUS BECERRA

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

In charge of cleaning rooms and common areas

• Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
• Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
• Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
• Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.

Coordination of daily operations, staff management and compliance with health and safety regulations.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.