LUIS DANIEL RODRIGUEZ
Clermont
Summary
Dynamic professional with extensive experience as an Authorizations Specialist and in other tasks at Play Pals Therapy, excelling in insurance verification and professional communication. Proven ability to enhance operational efficiency through process improvement and team collaboration, while maintaining documentation accuracy and resolving complex issues effectively. Bilingual in English and Spanish, while currently learning Portuguese, I am committed to delivering exceptional service. Versatile specialist with a results-driven, focused approach to completing work. Skilled leader, planner, and problem-solver with several years of experience in the field. Known for excellent attention to detail and a great work ethic.
Overview
10
10
years of professional experience
Work History
Authorizations Specialist/Front Office Administrator
Play Pals Therapy
Clermont
09.2023 - 12.2025
- Process and manage insurance authorizations, communicate with families and providers, maintain documentation, and support front desk operations.
- Processed authorization requests for therapy services efficiently.
- Reviewed insurance policies to determine coverage for clients' therapy needs.
- Communicated with healthcare providers to gather necessary documentation.
- Collaborated with team members to streamline authorization workflows.
- Maintained accurate records of authorizations and client information.
- Assisted clients in understanding their benefits and coverage options.
- Resolved discrepancies in authorization requests through thorough investigation.
- Educated staff on updates to insurance policies and procedures regularly.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Responded promptly to internal and external customers via telephone or written communication.
- Escalated complex cases as needed according to established protocols.
- Collaborated with teams to develop strategic initiatives and improve operational efficiency.
- Managed communication between departments to streamline workflow and information sharing.
Customer Service Associate
Testy Crepes
Clermont
02.2021 - 08.2023
- Provided high-quality customer service, handled payments, and worked efficiently in a fast-paced environment.
- Assisted customers in selecting menu items and provided recommendations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the dining area and service stations.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new staff on customer service protocols and menu details.
- Managed cash transactions and balanced cash register at end of shifts.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Associate
Five Guys
Clermont
03.2020 - 02.2021
- Delivered excellent customer service while following company procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Assisted customers in selecting menu items and provided recommendations.
- Collaborated with team members to ensure smooth service during peak hours.
Camp Counselor
Pinecrest Lakes Academy
Clermont
06.2019 - 07.2019
- Supervised children and ensured a safe, structured environment.
Volunteer
Cooper Memorial Library
Clermont
05.2016 - 06.2016
- Assisted staff with administrative tasks and supported patrons.
- Assisted patrons with locating books and resources in the library.
- Managed inventory of books and materials for efficient circulation.
- Collaborated with staff to develop engaging programs for all age groups.
- Led volunteer training sessions to enhance service delivery and support.
- Provided technology assistance to patrons using library computers and systems.
Education
Associate of Arts - Business Administration
Lake-Sumter State College
Clermont, FL01-2027
Diploma -
Lake Minneola High School
Clermont, FL01.2020
Skills
- Office and administrative support
- Front desk operations
- Insurance authorizations and verification
- Professional communication
- Data entry
- customer relations
- Problem solving
- Time management
- Team collaboration
- Bilingual: English and Spanish
- Documentation accuracy
- Communication skills
- Problem resolution
- Conflict management
- Process improvement
References
Available upon request.
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Elementary
Timeline
Authorizations Specialist/Front Office Administrator
Play Pals Therapy
09.2023 - 12.2025
Customer Service Associate
Testy Crepes
02.2021 - 08.2023
Customer Service Associate
Five Guys
03.2020 - 02.2021
Camp Counselor
Pinecrest Lakes Academy
06.2019 - 07.2019
Volunteer
Cooper Memorial Library
05.2016 - 06.2016
Associate of Arts - Business Administration
Lake-Sumter State College
Diploma -
Lake Minneola High School