Luis Davila
Brownsville
Summary
Professional leader with experience in managing overnight operations. Strong focus on team collaboration, prioritizing results, and adapting to changing needs. Skilled in conflict resolution, time management, and effective communication. Reliable, organized, and driven to ensure team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Overnight Team Lead
HEB
04.2022 - Current
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Looked at floor displays to see which items needed to be restocked.
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking.
- Completed daily cycle counts and monthly audits of specific segments to keep inventory current and accurate.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Secured products when transporting them to different areas of the store to avoid merchandise damage.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage.
- Maintained detailed records of nightly tasks completed while keeping upper-management informed about any critical issues or concerns.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Looked through shelves and product cases for expired, outdated, or spoiled items.
- Supervised overnight operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Conducted performance evaluations, providing constructive feedback to team members.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Collected, arranged, and input information into database system.
Bilingual Advisor I
Nelnet
11.2022 - 04.2023
- Made fast and accurate calls in order to answer borrowers needs about their student loans.
- Assurance of quality and dissemination of expertise in response to client needs
- Carefully examined issues in order to form definitive opinions.
- Collecting and combining payments after delivery and invoices.
Assistant Manager
Stripes
02.2022 - 06.2022
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Worked with the team to improve efficiency on various projects.
- Communicated with managers from other departments to maintain transparency.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Looked over weekly sales circulars and kept track of price changes.
- Trained team members to work as cashiers in accordance with company policies and procedures.
CSR
Walmart
12.2020 - 01.2022
- Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
- Examined and resolved discrepancies between accounting data and cash drawer data.
- Counted the cash in the register drawer at the start and end of each shift.
- Maintained customer satisfaction by promptly and professionally handling returns.
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
- Checked customer prices and processed sales by scanning barcodes.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Helped customers by answering their questions and completing their requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Efficiently and accurately processed a large number of transactions.
Bilingual CSR
Maximus
06.2021 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints in both English and Spanish.
- Reviewed customer account information to determine current issues and potential solutions.
- Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns about their medicare plan.
- Documented conversations with customers to track request, problems and solutions.
Education
High School -
San Benito High School
San Benito, TX01.2020
Skills
- Customer service
- Relationship development
- Business operations
- Cold calling
- High volume transactions
- Cash drawer balancing
- Customer direction
- Professional telephone demeanor
- Stocking and replenishing
- Credit card processing
- Data entry
- Equipment operation
- Exceptional time management skills
- Money handling abilities
- Client-focused
- Safety measures
- Bilingual in Spanish
- Problem Solving
- Feedback acceptance
- Cleaning and sanitizing
- Active listening
- Remaining calm in stressful situations
- Team motivation
- Strong leadership
- Scheduling expertise
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Reliability
- Multitasking Abilities
Languages
Spanish
English
Timeline
Bilingual Advisor I
Nelnet
11.2022 - 04.2023
Overnight Team Lead
HEB
04.2022 - Current
Assistant Manager
Stripes
02.2022 - 06.2022
Bilingual CSR
Maximus
06.2021 - 09.2021
CSR
Walmart
12.2020 - 01.2022
High School -
San Benito High School