Luis De La Torre
Redwood City,CA
Summary
Proven leader in customer service and sales management, excelling in roles at 24 Hour Fitness and airport appliance. Demonstrated ability to exceed sales targets by over 20% through effective team building and CRM strategies. Skilled in project management and customer relationship management, with a knack for fostering high customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Sales and Service Expert
24 Hour Fitness
Redwood City, CA
01.2023 - Current
- Analyzed sales trends to maximize sales potential.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Outperformed sales targets.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Explained goals and expectations required of trainees.
- Investigated accidents or injuries occurring within the facility involving janitorial staff members.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Communicated with maintenance team on damages to repair.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Organized client contracts, records, and reports to strengthen traceability.
- Audited customer account information to identify issues and develop solutions.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Explained benefits, features, and recommendations to maximize client retention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operations Manager
airport appliance
Redwood City
01.2024 - 07.2024
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with team leaders on quality audits.
- Planned delivery routing, team workflows, and promotional initiatives.
Crew Member
Trader Joes Warehouse
San Carlos, CA
07.2014 - 09.2023
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Monitored inventories on computer to generate accurate reports.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers promptly and responded to questions.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
GED -
Canada Collage
Redwood City, CASkills
- Returns and exchanges
- Warranty services
- Sales management
- Project management
- Team building
- Software navigation
- Customer relationship management (CRM)
- Record keeping
- Self motivation
- Attention to detail
- Teamwork
- Persuasion skills
- Customer service orientation
- Refunds processing
Timeline
Operations Manager
airport appliance
01.2024 - 07.2024
Customer Sales and Service Expert
24 Hour Fitness
01.2023 - Current
Crew Member
Trader Joes Warehouse
07.2014 - 09.2023
GED -
Canada Collage
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