Luis De Leon
Las Vegas,NV
Summary
Passionate hospitality professional with over a decade of experience in marketing and operations for social dining and nightlife brands. Specialties include organizing and leading special events and parties, and maintaining focus on optimizing individual experiences.
Overview
9
9
years of professional experience
Work History
Nightlife & Restaurant Relations Manager
Wynn Resorts
06.2020 - Current
- Facilitated collaboration between nightlife venues and restaurants to create a social dining experience.
- Designed and executed innovative activations to promote the nightlife and restaurant, enhancing their visibility and appeal to a diverse clientele.
- Negotiated partnerships with key influencers, maximizing restaurant exposure in target markets.
- Oversaw daily operations of a social dining restaurant, ensuring exceptional guest experience and efficient service delivery.
- Increased restaurant revenue by revamping menu offerings and beverages, creating an enticing culinary experience.
- Managed celebrity and corporate events, ensuring VIP guests received exceptional experiences guaranteeing unforgettable memories and fostering long-term relationships with high-value clientele.
- Boosted restaurant brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Nightlife Customer Development Host
Wynn Resorts
01.2015 - 06.2020
- Generated leads and increased venue foot traffic by implementing strategic marketing initiatives.
- Increased business volume by generating 2+ million in sales annually.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Increased venue revenue by skillfully upselling premium bottle service and presentation packages,
- Increased customer satisfaction by providing exceptional support and addressing client concerns promptly.
- Regularly attended local networking events to establish new industry connections and maintain strong relationships with existing clients and partners.
- Maintained a professional image while representing the club at various industry-related functions and networking opportunities.
- Collaborated with venue staff to ensure optimal guest experience through attentive service and well-maintained facilities.
- Analyzed market trends to develop targeted promotions that appealed to specific demographics within the local community.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
Skills
- Strategic Planning
- Project Management
- Customer Relationship Management (CRM)
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Nightlife & Restaurant Relations Manager
Wynn Resorts
06.2020 - Current
Nightlife Customer Development Host
Wynn Resorts
01.2015 - 06.2020