Luis De Leon Sanchez
The Bronx,NY
Summary
Skilled in customer service and problem-solving, I successfully trained new staff and implemented process improvements, driving operational excellence while maintaining compliance with HIPAA regulations. Tech-savvy and committed to patient care. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Assistant Living Concierge
United Hebrew
New Rochelle, NY
09.2025 - Current
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated transportation arrangements, enhancing guest mobility and convenience.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Developed strong relationships with guests to anticipate needs and provide personalized services.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Empowered residents by identifying potential barriers to independence and working collaboratively with them on problem-solving strategies.
- Monitored resident progress and adjusted care plans accordingly to ensure optimal outcomes.
- Established a safe and comfortable environment for residents, ensuring their well-being and security.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Remained alert to problems or health issues of clients and competently responded.
Pharmacy Technician
Sun Pharma
The Bronx, NY
03.2023 - Current
- Managed medication inventory to ensure optimal stock levels and minimize waste.
- Assisted pharmacists in preparing and dispensing prescriptions accurately and efficiently.
- Trained new pharmacy staff on operational procedures and best practices for customer service.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy.
- Analyzed prescription trends to identify opportunities for inventory optimization and cost savings.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Utilized pharmacy management software to process prescriptions efficiently.
- Resolved third-party billing, computer system and customer service issues.
Designated Selling Associate
Tory Burch
New York
11.2022 - 03.2023
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered questions and assisted customers with item selection and location.
- Set up displays and signage to attract customers and boost sales for Tory Burch's new collections.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Stayed current on product specs and prices and accurately updated display product literature.
- Communicated with store employees to maintain conditions and appearance of retail area.
- Displayed and promoted Tory Burch products at industry events to drive brand awareness and increase sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Associate
Burlington Stores, Inc.
08.2021 - 10.2022
- Maintained organized, presentable merchandise to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Luxury Sales Associate
MARC JACOBS
10.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Set and achieved company defined sales goals.
- Generated clients and secured $30k in sales.
Shoe Coordinator
Rainbow Shops
11.2020 - 08.2021
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Marked-down clearance items and relocated merchandise to proper store areas.
Sales Associate
Rainbow Shops
11.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
PHARMACY TECHNICIAN COMPLETION -
ABC TRAINING CENTER
The Bronx, NY2023
High School Diploma -
Gotham Collaborative High School
Bronx,NY06.2021
Skills
- Flexible Schedule
- Upselling Techniques
- Time Management
- Store Opening and Closing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Decision Making
- Providing Feedback
- Customer Care
- Critical Thinking
- Store Layouts
- Proactive attitude
- Hospitality
- Maintaining composure
- Conflict resolution
- Fluent in multiple languages
- Transportation coordination
- Tech-Savvy
- Front desk support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Living Concierge
United Hebrew
09.2025 - Current
Pharmacy Technician
Sun Pharma
03.2023 - Current
Designated Selling Associate
Tory Burch
11.2022 - 03.2023
Luxury Sales Associate
MARC JACOBS
10.2021 - 03.2022
Sales Associate
Burlington Stores, Inc.
08.2021 - 10.2022
Shoe Coordinator
Rainbow Shops
11.2020 - 08.2021
Sales Associate
Rainbow Shops
11.2020 - 08.2021
PHARMACY TECHNICIAN COMPLETION -
ABC TRAINING CENTER
High School Diploma -
Gotham Collaborative High School