Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Luis Del Fierro

Trellis Company
1
Language
22
years of professional experience

Dynamic team leader with proven expertise in coaching, mentoring, and driving performance improvement. Skilled in developing strategic initiatives that optimize resources and enhance operational efficiency.

Work History

Project Success Team Lead

6 Years 2 Months
Trellis Company | 09.2019 - 11.2025
  • Developed strategic initiatives to optimize resource allocation and reduce costs.
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Implemented training programs that improved team performance and productivity.
  • Utilized data collected from outreach responses to develop reporting for educational institutions.
  • Facilitated performance reviews, providing constructive feedback to foster professional growth.
  • Coordinated with management to align team objectives with company goals and vision.
  • Mentored team members, cultivating skills and promoting a culture of continuous improvement.
  • Oversaw project timelines, ensuring adherence to deadlines and quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Collections Agent

5 Years 4 Months
Trellis Company | 05.2014 - 09.2019
  • Managed high-volume collections, reducing delinquency rates through effective communication strategies.
  • Developed and implemented payment plans, enhancing customer satisfaction and retention.
  • Trained new agents on compliance procedures and best practices for debt collection.
  • Analyzed account information to identify trends, improving recovery processes and outcomes.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Store Manager

10 Years 2 Months
Rent A Center | 03.2004 - 05.2014
  • Implemented strategic merchandising initiatives to drive sales growth and product visibility.
  • Streamlined inventory management processes, enhancing accuracy and efficiency.
  • Trained and mentored staff, fostering team development and performance improvement.
  • Led daily operations to ensure high-quality customer service and satisfaction.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

High School Diploma

Caprock High School | Amarillo, TX

Skills

Teamwork and collaboration
Problem-solving
Attention to detail
Team engagement
Coaching and mentoring
Operational efficiency
Performance improvement
Performance reviews
Customer service management
Leadership
Collections

Languages

Spanish
Native or Bilingual

Timeline

Project Success Team Lead

Trellis Company
09.2019 - 11.2025Read More

Collections Agent

Trellis Company
05.2014 - 09.2019Read More

Store Manager

Rent A Center
03.2004 - 05.2014Read More

Caprock High School

High School Diploma
Read More
Luis Del Fierro