LUIS DELGADO
Plant City,FL
Summary
Versatile and achievement-oriented professional with a proven track record at Florida Testing and Environmental, enhancing operational efficiency and safety. Excelled in roles requiring critical thinking and effective communication, leading to significant improvements in customer satisfaction and team performance. Skilled in equipment maintenance and active listening, adept at fostering teamwork and resolving complex challenges.
Overview
21
21
years of professional experience
Work History
Driller
Florida Testing and Environmental
Lakeland, FL
05.2016 - 10.2019
- Reduced downtime through proactive maintenance and timely repair of drilling equipment.
- Improved safety on the rig by enforcing strict adherence to safety protocols and conducting regular safety drills.
- Supervised drill site setup, ensuring proper installation and alignment of drilling equipment for maximum operational efficiency.
- Supported management of all drilling and rig move operations
Customer Service Representative
Sikes, AT&T
Lakeland, FL
11.2014 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Hiod Tech/sales
America's Oil Express
Lakeland, FL
02.1999 - 11.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Plant City High School
Plant City, FL05.1996
Skills
- Safety trained
- Safety Compliance
- Emergency Procedures
- Equipment maintenance and operation
- Team Supervision
- Vehicle Maintenance
- Project Management
- Project Support
- Active Listening
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Self Motivation
- Goal Setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driller
Florida Testing and Environmental
05.2016 - 10.2019
Customer Service Representative
Sikes, AT&T
11.2014 - 02.2016
Hiod Tech/sales
America's Oil Express
02.1999 - 11.2014
Plant City High School