Summary
Overview
Work History
Education
Skills
References
Timeline
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Luis Delgado

O'Fallon,IL

Summary

Goal-oriented professional successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.

Overview

6
6
years of professional experience

Work History

Sales Coordinator - Domestic

Steam Logistics
St Louis, MO
09.2024 - Current
  • Monitor customer service metrics to ensure high standards were met.
  • Ensure that all safety regulations were being followed while loading and unloading freight at warehouse locations.
  • Develop and implemented strategies to increase domestic sales volume.
  • Coordinate shipping of goods from warehouses to customers utilizing third-party carriers.
  • Prepare monthly reports on progress towards regional sales goals.
  • Maintain a database of orders, invoices, shipments, inventory levels, lead times.
  • Negotiate pricing agreements with customers and suppliers.
  • Resolve customer complaints regarding order accuracy or delivery issues promptly and efficiently.
  • Analyze data to identify trends in order fulfillment processes and delivery times.
  • Field customer questions about products, services, and delivery times.

Client Advisor

Suntrup Nissan
Saint Louis, MO
09.2022 - 09.2024
  • Develop customer relationships through active listening and responding to customer needs.
  • Provide customers with detailed information about car features, pricing, financing options and warranties.
  • Perform test drives with customers to demonstrate vehicle performance capabilities.
  • Assist customers in selecting the right car for their budget and lifestyle.
  • Analyze customer needs to make suitable product recommendations and demonstrations.
  • Explain differences between models to clients, comparing and discussing capabilities and features.
  • Provide customer service to clients, including answering questions and resolving issues.

Sous Chef

Bella Milano
O'Fallon, IL
02.2022 - 08.2022
  • Ensured food preparation and presentation met high standards of quality and sanitation.
  • Assisted in menu development and recipe testing.
  • Collaborated with Executive Chef to create innovative dishes for special events.
  • Supervised cooks and other kitchen personnel during meal services.
  • Performed weekly inspections of all equipment for safety compliance.
  • Complied with all health department regulations regarding proper food handling methods.
  • Adjusted recipes as needed to accommodate dietary restrictions or allergies.
  • Created a positive work environment by encouraging teamwork among staff members.
  • Resolved conflicts between kitchen staff members in an efficient manner.
  • Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
  • Enforced portion control guidelines to minimize costs associated with overproduction.
  • Assisted with interviewing, hiring and training kitchen personnel.

Executive Chef

Bella Vista Winery
Maryville, IL
06.2020 - 10.2021
  • Developed and implemented menus for multiple restaurants, catering events, and private parties.
  • Monitored inventory levels of all food items to ensure adequate supplies are available at all times.
  • Ensured compliance with health department regulations by implementing proper sanitation procedures.
  • Reviewed orders from vendors to ensure accuracy and cost effectiveness.
  • Worked closely with purchasing manager to control food costs while maintaining product quality standards.
  • Maintained excellent relationships with local farmers to secure fresh produce for menu items.
  • Conducted regular staff meetings to discuss menu changes, special events, promotions.
  • Provided guidance and support for Sous Chefs during peak service hours.
  • Planned and prepared food product orders to maintain appropriate stock levels.

Sous Chef

Nixta
St Louis, MO
09.2019 - 06.2020
  • Ensured food preparation and presentation met high standards of quality and sanitation.
  • Assisted in menu development and recipe testing.
  • Coordinated ordering, receiving, storage, and distribution of food items.
  • Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
  • Developed daily specials utilizing seasonal ingredients.
  • Trained new hires in proper cooking techniques and recipes.
  • Maintained accurate records for cost analysis purposes.
  • Established standard procedures for plating presentations.
  • Adjusted recipes as needed to accommodate dietary restrictions or allergies.

Education

High School Diploma -

Memorial High School
Beloit, WI

Certificate in Culinary Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts
St Louis, MO

Some College (No Degree) - Sociology

University of Wisconsin-Rock County
Janesville, WI

Skills

  • Fluent in English and Spanish
  • Goal-Oriented
  • Safe Food Handling
  • Friendly, Positive, Patient and Enthusiastic
  • Serving Diverse Communities
  • Public Speaking
  • Interactive teaching and learning
  • Organizational abilities
  • Microsoft Office and Excel expertise
  • Multitasking
  • Adaptability
  • Forecasting and planning
  • Verbal and written communication

References

References available upon request.

Timeline

Sales Coordinator - Domestic

Steam Logistics
09.2024 - Current

Client Advisor

Suntrup Nissan
09.2022 - 09.2024

Sous Chef

Bella Milano
02.2022 - 08.2022

Executive Chef

Bella Vista Winery
06.2020 - 10.2021

Sous Chef

Nixta
09.2019 - 06.2020

High School Diploma -

Memorial High School

Certificate in Culinary Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts

Some College (No Degree) - Sociology

University of Wisconsin-Rock County

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