Luis De Oliveira
Schaumburg,Illinois
Summary
Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.
Overview
13
13
years of professional experience
Work History
General Manager of Food Service
Eddie Merlot's Prime Aged Beef & Seafood
07.2023 - 04.2025
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Restaurant Manager
Eddie Merlot's Prime Aged Beef & Seafood
09.2017 - 07.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Server
Eddie Merlot's Prime Aged Beef & Seafood
10.2012 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor - Law
Moacir Bastos
Rio De Janeiro BR12-1990
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45 staff members.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Full Professional
Timeline
General Manager of Food Service
Eddie Merlot's Prime Aged Beef & Seafood
07.2023 - 04.2025
Restaurant Manager
Eddie Merlot's Prime Aged Beef & Seafood
09.2017 - 07.2023
Server
Eddie Merlot's Prime Aged Beef & Seafood
10.2012 - 09.2017
Bachelor - Law
Moacir Bastos
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