Luis D. Cruz
Miami,FL
Summary
Dynamic and dedicated professional with a strong work ethic, honed through roles at Sam’s Club and City of South Miami. Proven ability to multitask and ensure safety while fostering community engagement. Skilled in recreational supervision and customer service, consistently enhancing client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Rec Center Aide
City Of South Miami
09.2025 - Current
- Assisted in organizing recreational activities for community members of all ages.
- Maintained cleanliness and safety of facilities to ensure a welcoming environment.
- Provided administrative support by managing schedules and coordinating events.
- Facilitated client interactions by answering inquiries and addressing concerns promptly.
Plumbing Assistant
LQPS
01.2025 - 09.2025
- Assisted in preparation of job sites, ensuring all necessary tools and materials were available.
- Supported installation of pipes, adhering to safety protocols to prevent hazards.
- Conducted routine maintenance checks on plumbing systems, identifying potential issues early.
- Collaborated with senior plumbers to learn advanced repair techniques for various plumbing systems.
Window/Door Installer
Full Window Concepts LLC
01.2022 - 01.2025
- Conducted precise measurements of door openings to ensure accurate installation.
- Collaborated with team members to streamline installation processes and enhance efficiency.
- Adhered to safety protocols while operating power tools and heavy machinery.
- Performed quality control inspections to verify installation standards and customer satisfaction.
Customer Service Specialist
Sam’s Club
06.2024 - 08.2024
- Resolved customer inquiries effectively, ensuring satisfaction and fostering loyalty to the brand.
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Maintained thorough knowledge of products, assisting customers with accurate information and recommendations.
- Trained and mentored new staff, promoting best practices in customer engagement and problem resolution.
Fast Food Crew Member
Wendy’s
06.2022 - 08.2023
- Provided friendly customer service, addressing inquiries and resolving issues promptly.
- Assisted in food preparation, ensuring adherence to health and safety standards.
- Maintained cleanliness of work areas, contributing to a hygienic environment.
- Collaborated with team members to optimize workflow during peak hours.
Education
Emergency Medical Responder Certified - Emergency Medical Services
Miami Dade College
Miami, FL06-2025
High School Diploma -
South Miami Senior High
Miami, FL08-2024
Skills
- Patience and tolerance
- Professionalism and work ethic
- Multitasking proficiency
- Safety awareness
- Child development
- Recreational supervision
Certification
- Department of Children and families(Certificate Training)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Rec Center Aide
City Of South Miami
09.2025 - Current
Plumbing Assistant
LQPS
01.2025 - 09.2025
Customer Service Specialist
Sam’s Club
06.2024 - 08.2024
Fast Food Crew Member
Wendy’s
06.2022 - 08.2023
Window/Door Installer
Full Window Concepts LLC
01.2022 - 01.2025
Emergency Medical Responder Certified - Emergency Medical Services
Miami Dade College
High School Diploma -
South Miami Senior High