Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Luis Diaz

Luis Diaz

Rhome,TX

Summary

Distinguished security and customer service professional with a robust background in the United States Air Force Reserve and QuikTrip. Excelled in emergency response, force protection, and providing exceptional customer assistance. Demonstrated proficiency in cash handling and protective services, enhancing safety and operational efficiency. Proven track record of implementing strategic improvements and fostering customer satisfaction.

Friendly and reliable, bringing practical problem-solving skills and strong work ethic to support daily shop operations. Understands importance of maintaining clean and organized workspace and capable of using basic hand tools effectively. Aims to contribute positively to shop efficiency and productivity.

Developed practical problem-solving skills and attention to detail in fast-paced shop environment. Skilled in using basic tools and maintaining organized workspace. Looking to transition into new field, leveraging strong work ethic and adaptability to contribute effectively.

Overview

2
2
years of professional experience

Work History

Security Forces Member

United States Air Force Reserve
10.2023 - Current
  • Assisted in the apprehension of suspects by following proper detention protocols and gathering pertinent information.
  • Investigated incidents and wrote detailed reports for superior review.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Safeguarded sensitive materials by implementing rigorous inventory management practices and adhering to established guidelines.
  • Increased overall force protection capabilities by offering input on tactical plans during strategy development meetings with senior leadership figures.
  • Monitored personnel access and maintained accurate security records.
  • Observed CCTV cameras to detect potential threats and respond accordingly.
  • Ensured overall safety with thorough inspections of facilities and equipment, identifying and addressing vulnerabilities.

Gas Station Clerk

QuikTrip
08.2022 - 07.2023
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Rang up customers' orders by scanning products and keying prices into register.
  • Promoted special offers and discounts to customers to maximize sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Assisted disable customers with fueling their vehicles, ensuring proper safety guidelines were followed.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
  • Delivered exemplary customer service and warmly greeted guests.
  • Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Learned duties for various positions and provided backup at key times.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Decatur Highschool
Decatur, TX
04-2023

Skills

  • Emergency response
  • Force protection
  • Combat training
  • Protective services
  • Customer service and assistance
  • Cleanliness and hygiene
  • Operating cash register
  • Cash handling expertise
  • Power tool operation
  • Hand tool proficiency
  • Oil change procedures
  • Metal fabrication
  • Suspension systems
  • Equipment setup
  • Hand assembly

Languages

Spanish
Native or Bilingual

Timeline

Security Forces Member

United States Air Force Reserve
10.2023 - Current

Gas Station Clerk

QuikTrip
08.2022 - 07.2023

High School Diploma -

Decatur Highschool

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Luis Diaz