Luis Diaz
Service Cordinator
Apollo Beach,FL
Summary
Resourceful and personable Team Leader with deep knowledge in facilitating communication and providing appropriate solutions. Strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in a fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Experienced with coordinating field services, ensuring timely and effective service delivery. Utilizes strong organizational skills and attention to detail to manage schedules and client communications. Knowledge of team leadership and logistical planning to drive operational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Coordinator
AAA Auto Club Group
06.2002 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
Education
Criminal Justice -
Colegio Universitario De Justicia Criminal
02.1994
Skills
- Clear Telephone Correspondence
- Meticulous Documentation Practices
- Client Representation
- Effective Notetaking
- Effective Goal Development
- Group Coordination
- Service Performance Monitoring
- Expertise in Microsoft Office
- Efficient Resource Management
- Document Preparation
- Effective Meeting Facilitation
- Assessment of Needs
- Customized Service Plans
- Problem Investigation
Certification
- Class A Commercial Driver License
- Tow Truck Operator (Flat Bed / Wheel Lift)
- Fleet Trainer
- Battery Technician
- Dispatcher
Accomplishments
- Presidents Elite 2017
- Premier Recipient
- Battery Sales Performer
- Raven Fan
- Call Center Presentation Coordinator
- Ride Along with Deferent's Corporate VIP
- Assist Contractor with SFS Training
- Assist Contractor with Battery Service
- Assist Other Fleet on Towing Training
- Consulting Other Fleets on Equipment Utilization
Bilingual English and Spanish
Being Bilingual on the Market ,is very Important, on my Daily duties is utilized a lot.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Coordinator
AAA Auto Club Group
06.2002 - Current
- Class A Commercial Driver License
- Tow Truck Operator (Flat Bed / Wheel Lift)
- Fleet Trainer
- Battery Technician
- Dispatcher
Criminal Justice -
Colegio Universitario De Justicia Criminal
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