Luis Diaz
Summerfield,FL
Summary
Over four years of experience as an Ops supervisor. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
FedEx Express Corporation
04.2012 - Current
- Ensuring accuracy in my schedule for proper staffing prior to beginning of sort.
- Constant monitoring of throughput in ROM and USSC throughout the sort to target and implement changes if needed
- Developing and implementing strategies to align team efforts with organizational goals and drive efficiency.
- Educating on loading and unloading delivery trucks, ensuring proper handling of packages and safe practices.
- Identifying issues,analyzing situation,and developing effective solutions to ensure the smooth functioning of the sort
- Supervising daily operations, completing numerous reports that help with targeting issues with service and addressing these issues with team when necessary.
- Daily use of multiple platforms and reports in excel like DSW, PSD, USSC, PSD, TMS, P2, BO, ERMA, TEAMS, Daily Station Update, GPS maintenance report, Equipment inventory, MYTIME and more.
- Operate forklifts, tuggers and switchers safely.
- Properly reporting injuries and first aids in a timely manner
Managing Partner
Duraglaze
08.2002 - 02.2012
- Listened to clients and developed solutions to satisfy business and customer needs.
- Worked with all types of weather and ground conditions.
- Made certain all surfaces were protected from damages and spills by using drop clothes prior to and during painting.
- Selected proper amount and type of thinner and accelerant to be used for each specific job.
- Ensured all work areas and surroundings were prepped for painting using sandpaper, tape and other materials.
- Processed transactions, including checks, cash and credit purchases or refunds.
- Efficiently processed new orders, completing daily transactions with remarkable accuracy.
Education
GED -
John F. Kennedy
Paterson, NJ01-1994
Skills
- Shipping and Receiving
- Leadership and team building
- Forklift Certified
- Switcher truck certified
- Dock and Loading
- Warehouse Logistics
- CDL class A
Timeline
Operations Supervisor
FedEx Express Corporation
04.2012 - Current
Managing Partner
Duraglaze
08.2002 - 02.2012
GED -
John F. Kennedy
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