LUIS DOMINGUEZ
Miami,Fl
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Bar Manager
Social 27 LLC
03.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Led training sessions for new staff, improving service quality and team cohesion.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Motivated staff to perform at peak efficiency and quality.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
Bartender
Social 27 Cuban Supper Club
10.2023 - Current
- Greet customers upon arrival and provided them with the bar
- Take customers orders and prepare cocktails and drinks to their liking
- Give suggestions to customers about the cocktails and the main dishes of the restaurant
- Keep bar area and work utensils clean
- Charge customers accounts either on credit, debit or cash cards and give them their receipts
- Talk to customers in a pleasant and hospitable way to make their stay unforgettable
- Keep the bar stocked with all the drinks and liquors necessary for sale.
Bartender and Server
Milenco´s Catering
04.2022 - Current
- I serve drinks and liquors to the guests, make cocktails that the guests want to drink, support the team depending on whether the event is as the client requested, attend to the guests in a hospitable and generous way to make them feel pleasant at their party.
Bartender
La Plaza Co.
06.2018 - 02.2022
Bartender
Bar Tapas
01.2018 - 04.2018
Bartender
Bar Chachacha
04.2017 - 01.2018
Education
Bartender's certificate -
ABS Bartending Schools
Miami, FL02.2023
Bartender -
Formatur
Pinar del Rio, Cuba03.2017
Accountant -
Uni. Hermanos Saiz
Pinar del Rio, Cuba01.2017
Skills
- Customer service
- Handling of cash and cards
- Friendly attitude
- Efficient and organized
- Teamwork
- Bar Management
- Staff Training
- Inventory Management
- Sales Promotion
- Inventory Control
- Training and mentoring
- Supply Ordering
- Wine and liquor knowledge
- ABC standards
- Guest Interaction
- Customer Relations
Personal Information
Title: Bartender
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Bar Manager
Social 27 LLC
03.2024 - Current
Bartender
Social 27 Cuban Supper Club
10.2023 - Current
Bartender and Server
Milenco´s Catering
04.2022 - Current
Bartender
La Plaza Co.
06.2018 - 02.2022
Bartender
Bar Tapas
01.2018 - 04.2018
Bartender
Bar Chachacha
04.2017 - 01.2018
Bartender's certificate -
ABS Bartending Schools
Bartender -
Formatur
Accountant -
Uni. Hermanos Saiz
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