LUIS DOMINGUEZ
Miami
Summary
Strategic sales and service professional with extensive experience in account and customer relationship management. Cultivate, nurture and maintain long-term customer relationships to boost sales and grow brand loyalty. Persuasive and hands-on experience prospecting for new leads and increasing client base. Quality-focused on driving sales and maximizing profits. Diligent in building and retaining accounts by providing support and attentive service.
Overview
18
18
years of professional experience
Work History
Tooling & GSE Director/ Sales & Sourcing Manager
GA Telesis, LLC
01.2021 - Current
- Enhance customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and provide exceptional service to drive sales growth.
- Create sales strategies through monitoring and evaluating market trends and competitive offerings.
- Exceed sales goals through strategic pricing, negotiations, effective time management and resource allocations.
- Deliver consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
- Collaborate with colleagues and cross-functional teams to drive sales and product offerings that address evolving customer demands.
Area Manager
IMSM LTD.
07.2020 - 12.2020
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Collaborated cross-functionally with headquarters in UK, regional and other teams nationally to develop solutions and accomplish sales objectives.
Sales Account Manager
Solair Group, LLC.
06.2018 - 04.2020
- Managed diverse client base from Asia, Latin America, Europe and Middle-East.
- Increased sales revenue by identifying and pursuing new business opportunities via phone, e-mail and in-person visits.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set pricing to maintain healthy profit margins.
- Contributed to bringing about industry-leading certification process by applying quality practices, industry knowledge, QMS ISO AS9100 auditing and leadership skills.
- Tailored product offerings to meet unique client needs, resulting in higher customer satisfaction rates and profitable relationships.
INVENTORY MANAGEMENT SPECIALIST
Tifco Industries Inc
05.2017 - 08.2017
- Conducted daily lead-generation via web and phone to establish face-to-face sales calls with decision makers and business executives in construction & machinery, cement factories, manufacturing plants, trucking & transportation, agriculture & wholesale food plants and government facilities.
- Gave product demos, new account presentations, iPad video tutorials, negotiated prices, terms of sales, processed onsite sales contracts and generated daily sales reports.
Independent Businesses Consultant
LED S.A.
01.2016 - 02.2017
- Directed and led start-up business opportunities through service and management solutions to provide income opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions through regular check-ins.
- Implemented customer relationship management (CRM) system, improving client engagement and retention rates.
INTL. ACCOUNT RELATIONSHIP MANAGER
Grainger Industrial Supply
05.2006 - 09.2015
- Built client relationships, loyalty and retention through personalized account management and superb client care through segmentation of over 200 accounts.
- Generated sales and leads through prospecting, cold calling and setting meetings with decision-makers at all levels to uncover additional revenue potential. Met existing clients to do needs analysis or business reviews with goal of defending and growing business.
- Coordinated with cross-functional teams for seamless service delivery, fostering client trust in the company''s expertise helping me generate over 45% margin.
Education
Bachelor of Science - Business Administration
Jones College
Miami, FLSkills
- Strategic account management
- Business development
- SAP, Salesforce, ZOHO & Hubspot CRM, QUANTUM Software
- International sales experience
- Business growth and retention
- Territory sales management
- Strong Interpersonal Skills
- Professional demeanor
- Consultative Sales
- Lead prospecting
- Continuous improvement
Languages
Fluent in Spanish; working knowledge of Portuguese used in handling accounts from South America including Brazil.
Timeline
Tooling & GSE Director/ Sales & Sourcing Manager
GA Telesis, LLC
01.2021 - Current
Area Manager
IMSM LTD.
07.2020 - 12.2020
Sales Account Manager
Solair Group, LLC.
06.2018 - 04.2020
INVENTORY MANAGEMENT SPECIALIST
Tifco Industries Inc
05.2017 - 08.2017
Independent Businesses Consultant
LED S.A.
01.2016 - 02.2017
INTL. ACCOUNT RELATIONSHIP MANAGER
Grainger Industrial Supply
05.2006 - 09.2015
Bachelor of Science - Business Administration
Jones College
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