Luis Dominguez
Riverview
Summary
Results-driven Field Service Technician with extensive experience at IGT, specializing in diagnostic troubleshooting and exceptional customer service. Demonstrated success in training and mentoring junior technicians while significantly enhancing equipment performance through precise maintenance and repair practices. Proficient in technical reporting and fostering team collaboration to optimize operational efficiency and elevate customer satisfaction levels.
Overview
13
13
years of professional experience
Work History
Field Service Technician
IGT
Rio Rancho
10.2018 - 02.2025
- Installed, repaired and maintained IGT slot machines.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Completed all necessary paperwork for service calls in a timely manner.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Performed routine maintenance on machinery to ensure optimal performance.
Slot Machine Technician
Santa Ana Star Casino Hotel
Bernalillo
08.2016 - 09.2018
- Repaired and maintained slot machines, assisted with game installs and removals
- Provided Customer Service to our guests.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Field Service Technician
IGT
New York
09.2011 - 07.2015
- Prepared detailed reports documenting service activities performed on each job site.
- Diagnosed problems using advanced diagnostic tools such as multimeters.
- Disassembled defective machines for repair or replacement of parts.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
Education
Some College (No Degree) -
Brooklyn College
Brooklyn, NYSkills
- Machine maintenance
- Diagnostic troubleshooting
- Equipment installation
- Customer service
- Technical reporting
- Electrical systems
- Mechanical repairs
- Time management
- Employee training
- Inventory management
- Team collaboration
- Valid Driver's license
- MS office
- Power tools operation
- Field repairs
- Hand tools proficiency
- Hardware and software installation
- Technical troubleshooting
- Device installation
- Training and mentoring
- Courteous and professional
- Repair and installation
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Field Service Technician
IGT
10.2018 - 02.2025
Slot Machine Technician
Santa Ana Star Casino Hotel
08.2016 - 09.2018
Field Service Technician
IGT
09.2011 - 07.2015
Some College (No Degree) -
Brooklyn College
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