LUIS DUARTE

As General Manager, I oversee the daily operations of the business through the HUB. Reviewing sales trends, brands, operations, services, and safety. Recruit, develop, and train productive teams through product knowledge. District trainer for General Manager and newly promoted General Managers. Prepared staff work schedules and assigned team members to specific duties. Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Recruited, trained and empowered employees to achieve key performance indicators. Built and maintained loyal, long-term customer relationships through effective account management.

As Assistant Manager, I hire, train, and onboard new partners through e-learnings and role-plays. Evaluated partner performance and handled partner issues and disciplinary actions. Monitored employee attendance records, timekeeping, and payroll information. Supervised daily operations including scheduling shifts, assigning duties. Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Delegated work to staff, setting priorities and goals. Resolved customer inquiries and complaints requiring management-level escalation.

As the Operations Manager, I utilized accurate inventory reports to meet inventory and shrink margin. Maintained accurate inventory records to track stock levels and minimize costs. Stocked and restocked inventory when shipments were received. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Uphold stock levels and proper pricing for multiple product lines. Effectively communicate and coordinate the execution of the planogram with store management and teams.

As the department manager, I organized and located inventory and updated store spreadsheets. Oversaw storewide merchandising benchmarks to maintain operational excellence. Implemented customer service standards, ensuring high levels of customer satisfaction. Monitored and reported on departmental performance metrics, adjusting strategies as necessary. Executed targeted merchandising and promotional plans to meet department sales goals.

As Presentation Manager, I organized engaging, front-facing displays to capture customer interest and drive revenue growth. Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory. Kept work areas clean, neat and organized for optimal productivity and worker safety. Placed prices and descriptive signage to enhance displays and promote items.