Luis Duque
Customer Success Associate
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Builder
Owens Corning
01.2024 - Current
- Increased team productivity by providing ongoing training and support, fostering a positive work environment that encouraged growth.
- Maintained professional relationships with coworkers throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Delivered high-quality projects on time, consistently meeting client expectations and fostering long-term relationships.
- Worked closely with owners throughout process to keep projects in line with individual visions.
Deli Clerk
Publix
08.2023 - 01.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
Education
High School Diploma -
05.2001 -
Skills
Schedule management
Safety enforcement
Customer service
Data entry
Strong work ethic
Honesty and integrity
Cross-selling products and services
Microsoft Excel
HTML
CSS
Web development projects
Timeline
Builder - Owens Corning
01.2024 - Current
Deli Clerk - Publix
08.2023 - 01.2024
Olympic High School, Charlotte NC - High School Diploma,
05.2001 -