Luis Duran
Chandler,AZ
Summary
Proven leader and innovator with extensive experience at Harkins Theaters, adept in project planning and advanced problem solving. Excelled in enhancing customer relations and team performance, reliably managing high-priority projects to completion. Demonstrates keen attention to detail and a results-driven approach, ensuring quality and efficiency in every task. With a positive attitude eger to learn new things. Willingness to take on added responsibilities and determined to grow.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Special Projects Supervisor
Harkins Theaters
Scottsdale, AZ
10.2020 - Current
- My team was tasks with remodels of our theatres hanging and instilling Tvs, adding RGB lighting with drivers, pulling/ adding power, boom and scissor lift jobs including fork lifts.
- facilities was our busy work. changing out ballast, carpet install and repairs, tile work, working and maintaining equipment, dry wall repairs, and concrete work.
- Managed multiple high-priority projects simultaneously, ensuring timely delivery without compromising quality.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Manager
Harkins Theaters
Chandler, AZ
05.2018 - 10.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- In charge of making scheduling for film, counting inventory, preforming drops for money and handling money, guest services helping and attending / resolving guest concerns, training team and helping team with workloads and making sure our guests receive the ultimate movie going experience.
Team Leader
Harkins Theatres
Chandler, AZ
06.2017 - 04.2018
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- In charge of running a team either in the concession stand, usher or box office. working together to get tasks done. delegating jobs when cleaning auditoriums or running the concession stand. being in charge of your area, scheduling breaks, stocking of your stand, working under pressure during rushes and taking ownership.
Team Member
Harkins Theaters
Chandler, AZ
06.2016 - 05.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Hamilton High
Chandler, AZ05.2017
Skills
- Innovation and Creativity
- Project planning
- Customer Relations
- Advanced problem solving
- Reliability
- Attention to Detail
Certification
- Aluminum Frame scaffold/ ladder training.
expires 02/06/27
- forklift/ boom lift certification
expires 06/07/27
Languages
Spanish
Native or Bilingual
Timeline
Special Projects Supervisor
Harkins Theaters
10.2020 - Current
Manager
Harkins Theaters
05.2018 - 10.2020
Team Leader
Harkins Theatres
06.2017 - 04.2018
Team Member
Harkins Theaters
06.2016 - 05.2017
High School Diploma -
Hamilton High